748 Tek Dr, Crystal Lake, IL | Directions 6001442.216856 -88.292817
24 Hours a Day, 365 Days a Year
Total RIPOFF! I had a plumber come out because of water heater that needed to have some leaks fixed after we made it a DIY project. The quote started at $160 but then after replacing five copper pieces, the total came out to $245. I was told that there is a huge markup on those "custom" copper fittings. Really? A 5000% markup?
Then we needed the main shut off valve replaced and were quoted $400. I was assured the the plumber that I wouldn't find a better quote. Right. I told him that I wanted to shop around and really glad I did. I contacted a local, licensed plumber in the area and not only did he quote me $160 but only charged me $120 because that is how much the time, labor and parts cost! Holy honestly! The jobs were well done by both but Black Diamond is outrageouly priced!
Great Service, Great Care – Black Diamond came out to my home to perform a Duct Cleaning. It was one of the BEST experiences I have had with a contractor!
From the moment I called to schedule the appointment, their customer service was exemplary. They were able to work with my work schedule and get the appointment on the books quickly. The technicians arrived exactly when they said they would, not early (when I wouldn't have been ready for them) and not late (so I didn't sit around waiting).
The techs explained everything that they were doing as they completed each step in the process. They were courteous of my belongings and even friendly to my children. Not a speck of dirt was brought into my home, and every piece of furniture was put back exactly how they found it.
Not only were the staff members friendly and accountable, but the service itself was great. The registers look like new, and we find less dust in our home as a result.
I would absolutely recommend Black Diamond and their services.
Absolutely DO NOT USE – The positive reviews here must be fakes written by the company. Please check other review sites as well prior to using this company for any work. They are dishonest and will cheat you, and do poor quality work and are rude. Deal with them at your own risk or do not use them.
WARNING DO NOT USE – THEIR SERVICEMEN NEED TRAINING IS MANNERS. ONE OF THEIR MEN WHO DID ELECTRIC WORK SHOULD BE FIRED
will not recommend – fix the fill valve of toilet
Brightened my day... – It's rare that a company says what they are going to do and actually does it. Black Diamond came out to my house the same day I called them. Unheard of as far as I am concerned. They were neat, clean, and very helpful. The electrician knew exactly what to do when I explained the power failures we were having. The repair was finished the same day too! The price was definately worth the quailty service I recieved. I am now a preferred customer and have scheduled a tune up on my air conditioner in the spring. Thank you Black Diamond and Rey!
Customer Service – I called Black Diamond to have someone come out to figure out what this knocking sound was after the toilet flushed & the faucets were turned off. It had been happening for awhile and it seemed like it was getting worse. I did some research on-line and I was afraid it was something called "water hammer" which can cause damage to your pipes.
Herb was very thorough in investigating what the problem might be. He first wanted to see if it was air in the line. He turned off the water to the house. He then opened the outdoor garden hose faucet and some faucets in the house until all the water had drained out. The faucets were then all closed and the water was turned back on. Then, we opened up the faucets again to let the air out of the lines. I think we made a good team. I have a three story house and we both were running up and down the stairs several times that day.
Unfortunately, that did not solve the problem. We both took turns listening in the basement to try to figure out where this knocking sound was originating from. He would run upstairs to flush the toilet and I would listen for the knocking sound. Then, I would run upstairs and flush the toilet and have him listen in the basement for the knocking sound. We both had different opinions from where the knocking was coming from. Herb kept concentrating on the water heater because I told him that I had first noticed the problem when we got a new water heater. To me, it didn't sound like it was coming from the water heater. Anyway, almost 3 hours later, Herb solved the problem. His diagnosis was correct. The knocking was coming from a broken check valve in the dielectric union of the water heater. He removed the check valve and no more knocking!
Just wanted to let you know what a fine employee Herb is. He was very thorough, considerate and very, very patient with me. I think we worked very well together and he had a very positive, upbeat attitude. I was so excited that he solved the problem that I gave him a high five...I almost cried. I was so worried that some serious damage had been done to the pipes! Thank you, Herb, for doing such a great job. Keep up the good work! If you ever need any plumbing work done by someone you can trust call Black Diamond!!!!
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