7411 Madison St, Forest Park, IL | Directions 6013041.879613 -87.810316
Monday 5:00 PM - 9:30 PM
Tuesday 5:00 PM - 9:30 PM
Wednesday 5:00 PM - 9:30 PM
Thursday 5:00 PM - 9:30 PM
Friday 5:00 PM - 9:30 PM
Saturday 5:00 PM - 9:30 PM
Sunday 5:00 PM - 9:30 PM
Great Homemade Pizza and Pasta with Terrible Service – I have been to Jimmy's for over a year and love the food.... but the service stinks! Time after time I keep expecting my last time to be a fluke and to have a great experience, but I always leave disapointed. Generally, the waitresses appear either bored or too busy to be attentive and I am talking bare bones ( checking drinks, inquiring about the meal) I have been to other restaurants where the waitstaff appear robotic and I usually don't take it personally.... but at Jimmy's the waitstaff can be charming and talkative, very attentive...but to only select tables!
I have literally never had the same waitress and they have all been really bad when it comes to service.........the last time I went I had commented that my salad was a little soggy....her response..."yeah other people have complained about that too" and walked away! I expected a "sorry at least....if not a let me get you another or can I at least get you more dressing"!
Meanwhile a few tables are whooping it up with the waitstaff, getting drinks filled and their food way before us even thought we got there way before them.
I feel like the Italian Black sheep of the family when I'm dining here and if the food wern't so good I would never return.
Jimmy's has the potential to have a great following and double their business if they would hire some experinced, professional waitstaff who understand common courtesy and would do their jobs!
Jimmy whomever you are........take my advice and fire all your waitresses (yes, even if they are your neices)...... they are hurting your business badly!
Overall, come to Jimmy's if you want great food but are in the mood to be left alone (literally).
Great Food - Crummy Service on recent visits – This place came highly recommended and through several visits for several years it was consistently fantastic. The owner is a great presence and he set a friendly tone for the place. It has great local flavor and a strong crew of loyalists. The guy definately earned it -for years it's been good - the food is first rate. The service however has become infatuated with a sincere version of Ed Debevic's (almost). Some of the servers seem to be channeling Flo from Mel's Diner. I love a joint where you get good unpretentious service however Jimmy's is being hurt by bad service. It also smacks of a joint where the servers are taking on to many tables. What happens is what has happened to us when its busy - you get servers who almost say - chop chop - rarely smile and cowtow to regulars at the expense of those of us who only go once a month. That's a shame. Overall - good food and some smiling staff but if you expect reasonably good service your odds are 50 -50. That is a crying shame because the kitchen executes very well and its a cool place. Gotta say I've never had a bad meal or service when its just been me and the mrs. but after bragging the place up and taking family and friends I've had two distinctly poor experiences and a few that were close. We like friendly service and the feeling that we're not some annoying responsibility between smokes - especially when we're bringing family and friends. Since the addition was put on it seems that half the service staff has developed a hash house attitude. This place could be a true classic if their service staff got over the "it's Jimmy's" attitude and realized that "it's Jimmy's" is not an excuse to give crappy service. One year ago it woulda been a 10 - what a difference a year, and service with a frown, makes. Still, friggin awesome vodka sauce and I'd order their Cavatelli from Judas as long as I got it - its that good.
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