1200 N Convent St, Bourbonnais, IL | Directions 6091441.174250 -87.874816
I called to inquire about a service that is not advertised on this business's website. I know from a former client of theirs (now my client) that they perform this service but again, it is not advertised on the website. Anyhow, I called and was told that yes a lady there performs the service. When I asked about the options and the price of the service, the person that answered the phone went blank. I asked about the price, again and at that time, the line rang and I was asked to hold on. Rather than clicking over to answer the second call and asking them to hold, since they are the second caller after all, and getting back to me, she clicked over and had me on hold while she helped the second caller (or I assume she helped the second caller, since she let me hold for a while, until I hung up). As a beauty service provider, I would never handle a prospective client the way I was handled. At this point, I don't care if there is a person for the service I need, as I will not spend my money at a place that can't handle a telephone inquiry in a professional manner.
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