2304 W Main St, Boise, ID | Directions 8370243.622107 -116.218632
Me and my husband both just bought a car with Mark Surrles and had a very good experience! Very friendly and accommodating. We have a great new car and were very pleased with the service. Will definitely recommend to our friends! Thank you Mark!
The best truck buying experience so far. I have not felt so satisfied with customer service since????? Nothing but love for Robin for getting my wife and I into the exactly the truck we had our sights on.
Our family has purchased 4 cars from FRB in the past 3 years. They helped our 18 year old daughter purchase her first auto and establish credit. Our 15 year old keeps asking to check out the lot because he is ready for us to make another purchase from FRB in the very near future! These guys take all the stress out if buying a new car!
Very friendly staff Richard was amazing found the car we wanted
Dishonest Bob's – No surprise...every review I typed up for this place mysteriously disappeared. It's one thing to be dishonest and sell a car you know is a pos to a mother who needs a reliable source of transportation for herself and her children. It's another level of sliminess to go and have every review she wrote to let others know not to make the same mistake removed. I don't know what fib they told the websites to have my reviews removed, but I will not go down quietly.
These sales guys were perfectly nice until the number crunching came about. As others have stated, they overprice even over KBB by at least 20%. They will say whatever it takes to get the sale, regardless of the truthfulness. They will sell you a car they have had on the lot for over a year because it has so many electrical issues it has prevented previous sales. They will use every cover up trick in the book to make the seating material and paint job look phenomenal. Two to three months after your purchase, don't be surprised to see large areas on the car where you suddenly have no paint or damage to the seats that was not previously visible...especially if it's leather.
I made it very clear to these guys that I was in need of a dependable vehicle for hauling around two young children while attending BSU full time. They sold me the biggest lemon on the lot and they knew it. At a parts only, discounted price with my mechanic, I still spent as much as the cost of the vehicle on trying to trace down the electrical issue that would cause the car to die while driving down the road or not start at all. It turned out to be a simple ground issue. They had the car for over a year and never bothered to figure this out. They would rather make a profit then be honest any day of the week.
Drive or walk right on by and don't waste your time with dishonest bob's. My review was not the only negative one to disappear, so be wary of the positive ones being legit.
What a great place! – Everything went so smoothly! The sales people are great, and the service department is unbelievable! No wonder they have been in business over thirty years! Thanks Bob!
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