4141 Chinden Boulevard, Boise, ID | Directions 8371443.630300 -116.250473
Neighborhoods: Garden City
Great tools, exceptional service – I've been buying misc tools and having equipment serviced at Valley Tool for around 20 years now. It's a family business, with both common, and hard to find hand and power tools.
In the 1st place, VT sells great equipment. I purchased my Snapper lawnmower 12 years ago, and it ran flawlessly for 11 years -- impressive, for the amount of abuse this machine takes. It was having a starting problem, and I took it into VT, fully expecting to trade this faithful machine on a new one. Dave, the owner, could have made a lot more profit on me if he had simply let me go that route. Instead, he kept my best interest in mind and suggested that the lawnmower could be serviced, and give me another decade of service. I took his advice, paid a very reasonable servicing fee, and the lawnmower runs like the day I bought it.
Last winter, I bought a used TroyBilt snowblower someone had on consignment at VT. I got it up to my cabin in Donnelly 2 hrs away, and darn -- the thing wouldn't start. Even though there's no warranty on used equipment, the guys at VT realized that it would be a pain for me to haul this heavy snowblower all the way back to Boise to have it looked at, and supported me in figuring out the problem. The listened to my explanation of the issues, narrowed the problem down to the most likely cause, and sent me back to the cabin with parts and a tool in hand (in this case, as new spark plug and deep socket). Problem solved!
The folks at Valley tool have expert knowledge well beyond the big box stores, very reasonable pricing, high integrity, and a keen focus on customer service. I find it hard to justify going anywhere else.
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