Tuxedos >Rene's Formal Wear
120 2nd St, Leominster, MA | Directions 0145342.527231 -71.751026
Giving Denis, the man who runs Rene's Formal Wear, a single star seems generous considering the deceiptful nature of how he runs his business combined with the antagonizing methods in which he communicates. In seventeen years of being a wedding DJ, I had never heard of a bad tuxedo shop. Well, now I have and I have experienced it firsthand. Let me start by saying I have several tuxedos and normally would wear my own, but I had a very special wedding for a cousin. They were excited to have a very nice, classic gray suit which was upsold to them by a tailor who claimed to have the inventory and knowledge to help our oversized groomsmen. However, during the course of preparations, it became known that they didn't have those suits in our sizes and we were switched to a basic black. I had no idea because I was unable to go to the initial group fitting, or I would have canceled my order at that point and saved us all time and hassle. When I was able to go to get fitted, I drove an hour to see Denis and he had changed his schedule - so nobody was there. After several annoying calls from him, I was able to stop by another reputable shop a week before the event and get current measurements.
Can you imagine my disdain when I got the plain suit, but it was too large! Seriously, I had to keep one hand on my pants the entire night so I didn't moon the guests. His comments about how each pants have adjustable waists are only okay if they are trying to use pants close to somebody's size; these pants were as tight as they could go right from the start so obviously he knew they would be unlikely to fit. On top of it, I got no suspenders like I had also been told.
Still, despite an oversized outfit (including the shirt, too - it was the size I wore before I lost fifty pounds at the beginning of the year), it was a great wedding and I would normally have just walked away with it being a bad experience. The next morning I gratefully gave the tuxedo back to the couple and left the hotel.
Monday I get a call from Denis complaining that he needed my tuxedo back. I explain to him that I had left it with the bride and groom and he specifically tells me that the groom told him that I did not return it. Shocked, I immediately call my cousins and discover that indeed there was one tuxedo missing, from a groomsman with the same first name. However, they had specifically told Denis who it was (first and last name). Plus, all the outfits had bar codes ironed onto them, so he could have tracked down the culprit with the late return. Instead, he chose to take his time and harass us with calls; when I went to return his call to let him know that it was the "other" Chris, he hung up the phone on me! At that point I knew it was important that I save others the pain and hassles that we have gone through. Sure, he had more than a half dozen weddings last weekend, but if he had had enough stock, we should all have had the choices we want in sizes that fit. Nothing can excuse the bad communication, the easily proven lies and harassment that this individual brought to the event. As a DJ, I shall surely let any venue I know that uses or recommends him how poorly he treats his clients. Seriously, if I had a choice, I wouldn't even have given him the one star.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Rene's Formal Wear on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.