Plano >Beauty > Serenity Salon & Spa
3305 Dallas Pkwy Ste 389, Plano, TX | Directions 7509333.046588 -96.831543
Sat: 9am-6pm, Mon-Fri: 10am-7pm
New Ownership and Management – Under new management and ownership, Serenity salon and spa is commited to customer satisfaction. Serenity Plano provides its customers with a first class salon and spa experience. Serenity's staff is a group of well trained individuals that are commited to providing you with the best experience you've ever had, guaranteed! Serenity hires the best candidates in order to ensure that you are in the best hands. I encourage you to treat yourself to a truly elegant experience at Serenity Plano. If you are reading this and you have yet to stop by, we are offering you 20% off your first visit!
Best Hair and Messages! – I LOVE this place! They were really friendly to me right when I walked in. I get my hair done with Lauren (shes awesome!). The atmosphere is amazing too, very clean and classy. The massages are to die for, both are exepsionally good at what they do! I've really begain to feel like part of the family here, its a great find!
Poor Service and Attitude – I recently purchased a product from this salon, being familiar with the salon when previously owned. When I returned a product that did not work for my new hairstyle, I was treated as if I was a criminal...the owner even questioned the validity of the receipt after giving me attitude. Then he "attempted" my refund twice, approx. $13.00, incorrectly and informed me that the refund process "wasn't working". I asked him to run the card through the machine again as is normally done and it went through. Honestly, I believe many businesses have forgotten to treat customers with respect and kindness no matter the circumstances...this makes for faithful customers. I will never return to this salon, for either service or product.
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