236 W Northwest HwyFrnt A, Barrington, IL | Directions 6001042.161770 -88.140502
Mon, Wed, 10am - 5pm (bridal appointments to 8pm); Thu, 10am - 7pm (bridal appointments to 8pm); Fri, 10am - 5pm; Sat, 10am - 4pm; Sun, Tue, closed
You HAVE to shop here! – I am very surprised to read some of the negative reviews here also having found this site after using the store for EVERYTHING for my wedding! I am glad I didn't see these negative reviews first, as they may have swayed me from going... but that would have been the biggest mistake in planning my wedding. From the first steps through the door, to taking in photos after my big day I was treated magnificently.
The dress I purchased was a dress I had seen in a magazine, but everyone was very careful in helping me try on lots of other styles so I was confident I was making the right choice. The store was usually busy when I was in, but everyone was courteous and helpful. In addition to my gown, headpiece, and jewelry, we chose bridesmaid gowns, shoes, and jewelry, flower girl dresses, shoes for all of us, and a dress, shoes, and jewelry for my mom. They even carry SPANX, which came in handy for my outfit for my rehearsal. I began planning my wedding with them in November of 2005 and this June (?07) when it finally happened, I had probably spent 10 total hours utilizing their services and never once felt short changed or like I was a bother. On the contrary, I was welcomed warmly and felt like a princess each time.
My dress was expensive, but you get what you pay for, and the service I received was un-matched any where else I shopped. I would do it all again exactly the same way! I recommend this store to everyone who will listen!
Great Selection, Great Customer Service – It's funny that I came across this website after I had visited the bridal boutique. It wasn't until after I purchased my dress there, that it dawned on me that I should have read some reviews. I was really amazed at all the negative comments that were placed here. My consultant was Flo and from the moment that I walked out of the boutique until this day, she has been nothing but very professional, pleasant, and helpful! She assited me every minute I was there! Given so many different wedding gowns, it can be overwhelming to choose what you like. Flo actually sat me down to look through a book of dresses and asked that I select the ones that I liked. I took in my own pages that I had seen in magazines. She didn't carry a few of the exact dresses that I liked but she did tell me she had similar ones. She basically asked me to point out what I liked about each one and then she pulled out her own dresses based on the details I liked about the dresses. One of the pictures of a dress I liked in a magazine, they did have.
I loved every dress that she pulled out for me and recommended but at the end, I ended up going with the one that I had seen in magazine. It fit amazingly. Flo was with me the whole time, she didn't pressure me at all to buy anything and gave me my space too. I bought my veil from a different place and recently called her to ask if I could come in and try to match the veil with the sample I tried on. She asked me if I wanted to try on the sample dress and she booked me for an hour. Again, she was nothing but professional.
I received a call from Flo today letting me know that my dress had arrived! Although I booked the fitting for 3 weeks from now, she told me that I was more than welcome to come in and try on the dress before alterations again, she would book me for another hour.
Overall, I highly recommend this boutique. Although my dress was pricey, it was worth that due to the great customer service I received!
GO ELSEWHERE – Too bad I read the reviews after we ordered our Bridesmaid dresses. The service is terrible, once they have your money or order forget it, it's on to the next customer. Totally ignored, don't understand why when their were 5 salespeople standing around and 2 customers. Kept asking questions and it was like we weren't therre. Prices are too high, selection is different and a bit gaudy. Would not recommend, for an upscale are you would think they would cater to you
Terrible Customer Service – First the good points: A l'amour has a large selection of wedding dresses in a variety of styles. The lighting is excellent and the dressing rooms are spacious. They also have one of the nicest selections of accessories that I've seen. That said, I will not return to their store because of their terrible customer service. My salesperson left me in the dressing room standing around in my underwear for long periods of time while she chatted with other brides and salespeople. I felt very rushed to find "the dress." Towards the end of my appointment, she began a hard sell that would put a car salesman to shame. She would work on me for a while with guilt trips - telling me that I could really save my parents money by ordering today. Then while I was dressing, she would go out and work on my parents - telling them that it would be hard to get me the perfect dress if they waited much longer (my wedding is almost a year away). Despite me telling her that this was an important decision and I wanted to think about it, the salesperson got more and more aggressive and started talking to me like I was an indecisive teenager (I'm a 30 year old professional). At one point the salesperson had the nerve to point out that it seemed like I wasn't having much fun. I was very offended at how I was treated and how lightly they took this decision. I would never recommend them.
Stay away from Margie at A L'Amour! – While A L'Amour seemed to have a wonderful selection of dresses, Margie was a horrible consultant. She was rude, abrasive, and pushy - only looking to make a sale. She gossiped with other consultants while making her clients wait and refused to schedule appointments at the one time that worked for me because she wasn't at the store at that time- probably afraid she would lose her commission. After my horrible visit, she called to apologize (I think), but ended up telling me I might not be able to get the dress the next time I come in, the dress will sell itself, and if I really want the dress, I'll come back. What kind of customer service is that?? When I called to complain, the manager seemed to care and apologized profusely, but I will never recommend A L'Amour to anyone.
Amazing selection – I got my Prom dress here and it was amazing. The people were very helpful in helping me choose the perfect dress. If you're willing to spend around $300+ for a great dress this is the place. My dress was very expensive, but it was well worth it. They also have a selection of dresses that are on clearance if you don't want to spend a lot of money for one. The only negative thing i'd say is that for the amount of dresses they have, the store is too small. It can feel very cramped, but if you give it a chance you won't be disappointed! The best thing is that they'll register your dress for free so no one going to your dance will have your dress, and no one did at my prom. People came up to me all night complimenting my dress and asking where I got it. If you want to be the best dressed at your dance, this is the place to go. I was, and will buy my future dresses here again.
Horrible Customer Service! – I went there to order bridesmaid dresses & from the moment I stepped into the store I received nothing but attitude! My appt. was set for a certain time, an hour to be exact & during that whole time Flo K. (one of the bridal sales reps) only helped me & my party twice. She was so pre-occupied on making a sale with someone else that she diregarded my needs & the needs of my party. When I brought the issue up with management they were even worse, I received no apologies for the rude treatment & lack of customer service. We walked out of there completely disappointed & frustrated. I do not recommend you entrust them with handling the details for one of the most important days of your life. It should be left in the hands of professionals & A L'amour clearly is not one of those professionals.
No apologies, no customer service, rude manager – This shop, though in Barrington, you would think would be known for class. I have seen none of that in my experience with A'Lamour. My bridesmaid dress order was completely messed up - wrong color came in 5 weeks prior to my wedding. Not only did they not apologize, the manager told me I could always "use the black dresses if they didn't come in". Throughout the rest of the process, I had to hold THEIR hand to get the order processed. That is not customer service. For a small boutique, they should have been holding my hand! Also, I was told when the dresses did come in, that "this sometimes happens." A mixup on colors of bridesmaid dresses one month before the wedding! Unbelievable. Enough to make an already frantic day more frantic. Highly DO NOT RECOMMEND!
Moody -- "post-sale" permanent PMS – When they want something (a sale)--very accomodating. Once you decide to buy, it's rush on to the next potential sale. You feel like you're trying desperately to be kind and accomodating --that's THEIR job if they want your business! They failed to inspect my veil when it arrived to the store to see that it matched THEIR purchase order--One simple look would've revealed it was the wrongcolor. I had to chase them to get it done right. NO explanation, NO apologies, NO customer service. Just, "You can use ours for practice hair-runs." (Which defeated the purpose seeing as theirs were white OR entirely different in length/style from mine). Last time there I said to Carol/manager/owner, "I sent my mother-in-law here--she was thrilled to find a dress." Carol was too preoccupied telling her employees about a dress that fell on the floor to acknowledge my complement or hardly even my presence.
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