Houston >Home & Garden > Baby's & Kids 1st Furniture
16445 North Fwy, Houston, TX | Directions 7709030.005528 -95.428050
Terrible Customer Service! – I bought a crib and dresser here. When I was about to assemble the crib I noticed that the paint finish was not smooth and that there was 2-3 patches without paint. They sent out a technician to fix it. He did not do a good job and there were still patches without paint. When I called and complained again they said that the technicians report said that he fixed everything to our satisfaction. When I said that I wasn't satisfied with the result they started to complain about the cost for the technician etc. The cost of the technician is irrelevant for me when they deliver a product with defects.
I ended up returning the crib and I had to pay for the transport. The customer service is terrible and I will not recommend this store to anybody.
I bought the same crib at Baby USA and I'm very satisfied with the crib.
DO NOT BUY FURNITURE HERE! – I really liked the selection and the overall helpfulness of the store employees when it came to finding the right furniture. HOWEVER...once we purchased the crib, changing table, dresser, Glider, and ottoman we were given the run around. They told us everything would be in between 2 and 12 weeks. It has now been 14 weeks and we are still waiting for the changing table. I was told that it is ready but it won't be in for another week or 2. I was told this 2 weeks ago as well. Apparently it is just sitting on a truck somewhere waiting for the truck to fill up.
I also have a couple of different friends that purchased their furniture at babies 1st and they are still waiting on furniture peices even after the babies are born. One of the babies is 17 months old. I wish I had known that before buying my furniture there so I wouldn't have made the same mistakes.
Overall, unless you want to get your furniture after your baby is born, I would not suggest buying it there.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Baby's & Kids 1st Furniture on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.