5404 S State Hwy 31, Crystal Lake, IL | Directions 6001242.212005 -88.286462
Monday - Thursday: 9:00am-9:00pm, Friday - Saturday: 9:00am-6:00pm, Sunday: Closed
Run far far away from this unethical, rude dealership and the used car manager Tom! This dealer either does not inspect their used cars at all, or their service department is unable to do the inspection correctly. Even worse, they have absolutely the worst customer service I have seen in years!
My family bought a used 2008 Buick Rendezvous two months ago from them, and have had nothing but problems. We bought the car after an decent experience with the salesman, and just before we drove off the lot I noticed they did not give us an extra key. They said that they would get one for us, and call me later that week. Well, after two weeks with no calls we called them and they said we were out of luck. They were all of a sudden not OK with making us a second key like they promised. There were no apologies and we were rudely told that they could not get the prior owner to hand in their second set. And they refused to make us a new key, which was the first sign that we were not dealing with professionals that will say anything to make a sale. Knowing how cheap a key is for a dealer to make and how they refused, I started to get really worried about the car in the my driveway.
Two weeks after buying the car, we took it in as we noticed that the shifting was not right. The car ended up having 6 major issues with it (Transmission repair, Power Steering leak, Two tie rods & an alignment, & the rear door latch was broken). We were gutted and got a second opinion, which came back with the same repairs. Both repair shops we brought the car to were disgusted that the dealer sold us a car in this condition. They confirmed that if they had completed an inspection they would have noticed these problems.
We were able to get some repairs done under warranty, but we contacted the dealer letting them know about the repairs that were not covered. The sales manager Tom’s reply was, “So…what do you want me to do about it?” I was floored when I witnessed first-hand how rude Tom was when a customer calls and wants to calmly discuss a problem. There was no empathy and certainly no apology from Tom. If Tom had any pride in his dealership, he would want to confront an issue head on and at the very least apologize. But he doesn’t, so you will get attitude and rude comments.
Bottom line. If you want to buy a car that needs multiple repairs, go to this dealer. If you want the manager to be rude and condescending, go to this dealer. IF YOU WANT TO BE TREATED LIKE A HUMAN BEING AND BUY A CAR THAT HAS ACTUALLY BEEN INSPECTED, RUN FAR FAR AWAYS FROM THIS SHADY RUDE DEALERSHIP!!!!!!!!! Let my mistake be a lesson for others, do NOT even walk on to this dealer’s lot.
Crystal Lake Chrysler-Jeep – Great dealership! I had an absolute great experience dealing with this dealership. They showed me that cared about me and what I wanted. I met the owner, and he was truly grateful for my business. It is nice to do business with a company that appreciates their customers. Thanks!!
chrysler dealer crystal lake – never will step foot in that dealership again . looking to buy a minivan and instead my family was treated like we were idiots and they could try and rip us off by more then four thousand dollars on a used van.
they said they were asking 17K to later find out it was really 14.8K on the net. but they wanted to sell for 13.5K trying to make me belive I was getting them to come down a total of 3.5K (which would be a deal if true)and wanted to pay me 5K for trade and I had already been told car was worth at worst by other dealers 7K. for a total of 4K dollars of decite!
Editorial Review – Crystal Lake auto dealer sells new and used models, including Neons, Dakotas and Charges; service and parts department also available.
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