Webster >Hospitals > Pointe Rehabilitation & Health
17231 Mill Forest Rd, Webster, TX | Directions 7759829.546137 -95.122907
My families experience with a 'SKILLED UNIT" A LEARNING EXPERIENCE! – Dear Reader,
My loved one was hospitalized "briefly" in this facility for "rehab" of which he remained primarily in the bed developing a pressure ulcer, he was sent out to the hospital twice while on this skilled unit primarily for dehydration . The last discharge (if it had not been on the insistence of a non-medical person employed there) we would have lost him. The employee pleaded for us to contact the physician who agreed to discharge him into the local hospital in which he he immediately was sent to ICU for staph and other infectious diseases. Please take caution with your loved one the facility appears (ok ) they use lots of masked odors such as air fresheners and the employees present well. However, care is deplorable. Please take care to explore other options.
GREAT PLACE – THE POINTE IN WEBSTER, TEXAS IS EXCELLENT. MY MOTHER WAS THERE FOR REHAB AFTER FALLING AND BREAKING HER HIP. SHE WAS VERY INDEPENDENT BEFORE HER FALL, AND THE STAFF AT THE POINTE HELPED HER GET BACK HER INDEPENDENCE AFTER HER FALL. SHE NEVER EVER WANTED TO DISCUSS A NURSING HOME, BUT SHE SAID THE POINTE WASN'T LIKE A NURSING HOME AT ALL TO HER. SHE FELT SAFE, VERY CONFIDENT IN THE STAFF AND REALLY ENJOYED HER STAY THERE. THE NURSES WERE ALWAYS ON HAND TO ANSWER ANY QUESTIONS I HAD. I WOULD RECOMMEND THE POINTE TO ANYONE. WHEN WE FIRST ARRIVED AT THE POINTE, MY MOM SAID IT LOOKED LIKE A HOTEL TO HER. NO ODORS, AND FRIENDLY FACES.
Excellent care – My father admitted for a short term stay at The Pointe and had an excellent experience. The staff was very caring. The assistance with discharging my father back home was superb, making sure that any equipment needed was available. They answered any questions I had even after discharge. Would recommend this facility to anyone who is need of care either short term or long term.
Horrible place for humans!!! Not even recommended for a pet!! – 2/18/08 - The Point in Clear Lake was horrible! My sister was sent to The Point for assistance after falling and breaking her leg. The patient care was the worst I've ever seen. She had a bed sore that was not taken cared for properly and was left to take care of herself. They would give her food and would not assist her in eating which caused her to lose an enormous amount of weight, because she was to frail to feed herself. We were very visible and whenever we were there, not a single nurse EVER came into the room to check on her or to see if she was OK. The toilet was broken for several days and the smell was horrible, there was a bundle of dirty towels on the bathroom floor that were there for a couple of days too. I had to ask 3 times for some to please clean the restrooms and they finally posted an "Out of Service" sign on the door, which means the two ladies in the room had to use a toilet that did not work, they said it hadn?t worked in a few days. Her bed was broken for 3 weeks and was also reported numerous times, but still remains broken. After being at The Point for 6 weeks, the nurse informed us that "she did not know my sister had dentures! Why not, it was in her record, so that means that her dentures were in her mouth for 6 weeks and never taken out or cleaned! Talking about neglect! She is now a hospital where she is getting excellent care. She is now responsive, able to chew her food again, because she was given medicine for her infected gums and her dentures are cleaned daily. PLEASE, PLEASE DO TAKE ANYONE YOU LOVE TO "THE POINT". The building looks nice, but what happens behind those door are just heart wrenching. It seems that the staff is doing more conversing and talking than they are caring for their patients! If you love you family member DO NOT taken them here, you will definitely regret it.
We took our loved one OUT! – The place looks clean, people are polite, reasonable but there it stops. As always, the people doing the actual basic care are, as in all places, few and overworked. Baths are not daily, emphasis is on diapers and wound care but not bathing, following family wishes or instructions and good nursing care thereafter. At least three times we found our loved one in flat position after they were tubefed, which by NURSING RULES entails at least 30-50 degrees up for at least 1 hour. Our loved one had a stroke and Alzheimers and was taken out of the bed against our instructions (for bed bath only) because her dr. said it would harm her b/ pressure which could change significantly on positional change(s). She was put in a shower chair when she had never been in a chair in 4 years (her bed helped her sit up every few hours). She was "washed" though a good bed bath by knowledgeable people would have been adequate, they took longer to wash her hair still yet and then THEY MANAGED TO BREAK HER ARM IN SEVERAL PIECES WHILE PUTTING HER BACK IN BED, TO WHICH THE DIRECTOR OF NURSES SAID TAKING HER OUT OF BED TO BATHE HER, ETC. WAS A GOOD NURSING DECISION. RIDICULOUS!!
This is the deal. You put EVERYTHING you want done for your loved one, EVERYTHING, in the DOCTOR'S ORDERS in their chart, because then you can have legal grounds to for suit. Show up whenever you want check to see if your loved one is clean, are being fed if they need feeding, the food is tolerable, as it is supposed to be, i. e. soft if you have a soft diet, low sodium if it is low sodium, etc. You, as power of attorney (which you should have) if he/she is unable to speak/know how to ask for what they need/want or are otherwise incapable of handling their affairs) can check their chart as POA ANYTIME you want! I am not out for money, just GOOD NURSING CARE. Note infractions and report to AMA, ANA/nursing home regulatory agencies, they care! MAKE THEM ACCOUNTABLE FOR A GOOD JOB!
Not recommended at all! – It is a great shame that this ?rehabilitation" facility places more value on their interior design than it does in their patients. Our family has experienced a serious lack of responsibility from the nurses? aides in charting severe dehydration and stage 1 and 2 pressure sores (commonly referred to as bed sores) with no obvious treatment or charted treatment of these conditions. Prior to the pressure sores we had to have our mother taken from this facility and moved to a local hospital for 1 week. At the hospital she was given fluids to overcome the severe dehydration and was able to speak. After being back at the Pointe for just 1 week, we received complaints from the staff that our mother (in the latter stages of Alzheimer's) was yelling and violent but they never mentioned to us that she had serious pressure sores that could be causing her pain that she would be unable to communicate in any other way since she was no longer able to speak. We also have made attempts to meet with the administrator which have proven unsuccessful following a letter of eviction of our mother from this facility. By all means, please be kinder to those you love than these people are and look somewhere else to find help.
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