Austin >Auto Dealers > Town North Nissan
9150 Research Blvd, Austin, TX | Directions 7875830.447566 -97.789553
Mon-Sat 9am-8pm ; Sun Closed
I went to dealership to buy a new car after getting a online quote; I talked to a sales consultant called Kevin Ranft who likes to make silly jokes... I was really considering to close the deal but I mentioned to him that I'd like first to stop by at Round Rock Nissan to get another quote... he suddenly changed his attitude... he said that they were all part of the same parent company and that he wouldn't fight for my business because he would try to offer me another $100 just to sell me a car. Good advice! I decided to not go to Round Rock Nissan; got a online quote from San Marcos Nissan and went the next day to buy the car; got a much better deal and much better service than North Town Nissan!
Lesley was great! Very please with my first-time experience there.
Everything was perfect. My service advisor was very attentive and made sure I was informed every step of the way.
Avoid Used Car Sales Dept. In 40 + years of buying cars, I have never seen such poor customer service. Avoid salesman Carlos Barrera. He is rude, aggressive and mean. He actually illegally threatened to repossess a $20,000 car that was bought and paid for, with cash. Once he makes the sale, it's over. He'll do nothing else. Neither will anyone else over there. We bought the car 6 weeks ago. We had to make numerous phone calls to Joel Alvarez, the used car manager, to get the promised owners manual and still do not have the license plates. Whether it's racism, as evident below, or something else, they just don't seem to like their customers, just their customers money...and it shows in how they treat you.
Racist Salesman ruins experience – I visited the used car lot of Town North Nissan today and had the unfortunate luck of working with a salesman named Kyle.
From the start he was overbearing and abrasive, but it got worse. When Kyle was speaking with his manager about the prices we were discussing, he left the office doors open and I heard him make a racial joke using the n-word. The used car manager was apologetic but by that point I was so frustrated that I left.
They may have good cars and maybe the other salesman are fine, but my experience was the worst shopping experience I've had in my life. You would think people would know better than to make a racist joke at all, much less with a customer sitting 10 feet away.
If you do shop here, avoid Kyle in the used car department.
Fast service department! – The wait period was awesome!!! I think I was only in there for 20 minutes and my car was ready. I know it was only an oil change but there are some places where you can wait up to an hour or more on something that simple!!!
Thanks! – I have always received first rate service at Town North Nissan. Thank You!
Excellent service department! – Each and every time I deal with my service advisor, Lynn Thurmond, everything is always done professionally and on time. I thank her and all who work in the service area for their competence and great service!
Extremely helpful staff! – They are great employees and we always refer people to this location. Thank town north Nissan.
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