Austin >Women's Clothing > Bridesmaid's Store
12741 Research Blvd, Austin, TX | Directions 7875930.383783 -97.741271
HORRIBLE!!!! – I had a very similar experience to the latest reviewer. I FINALLY received my dress AFTER the event.
I ordered my dress, and then months passed - never heard anything from the store. Called them, and was told that it would be in on Wednesday. Wednesday would come and go, and no dress would be there. I would call again, get the same answer. This went on for weeks. Finally I gave up - I went out and bought a new dress. Three weeks after the event date, I received a call stating my dress was there. I never picked it up because I had no need for it by that time.
This would be a great place to order a dress if your event is 12 months away. Do not trust these idiots to get your dress to you in time if the wedding or event is only 6 months away.
Good luck. You'll need it with this place!!!
TERRIBLE service!!!!!!! – My family has ordered several dresses from the Bridesmaids Store over the past few years with no major problems, but this most recent experience has cost them any future business from my family.
We placed an order for 2 dresses in mid-March, paid 50% upfront, and paid an extra fee to have them "rush delivered", as they were needed for my brother's wedding in the end of June. We were told they would arrive in 6 weeks. 8 weeks later, no dresses. So we called to check the status, and they were still in production. When we pointed out to the girl that we had paid for RUSH delivery, her helpful response was "Sorry, we don't have any record of that." When I said that we did on our receipt, she went to speak to the manager, and said that the extra money on the receipt was because one of the dresses was an 18. ?!?!? We were NEVER told that there was an extra charge to order a dress in an 18. I believe that they SCREWED UP , didn't place the order with a RUSH status, and tried to cover their mistake. All they did was insult our intelligence and make themselves look unorganized and unprofessional by not owning their mistake. So, after paying $170+ for her dress, my mom got to go out and spend another $150 at another store because, 14 weeks after placing the order, her dress still had not arrived and she needed to buy a replacement dress for my brother's wedding.
So, my mother goes in today to pick up her grossly overdue dress. The sales girl cannot find any record of it. When my mom shows her the receipt, the sales girl goes back to the manager, comes back from the back, walks past my mother, PULLS A DRESS OFF THE RACK, takes it to the back and wraps it up. When she brings it to the front, my mother questioned her if that's the same dress she just pulled off the rack. The girl says no. My mom asks why the dress has NO TAGS ON IT, and the girl responds that they must have fallen off during shipment.
Do these people really believe that their customers are that freaking stupid?!?!?!?! Assuming that this dress has been repeatedly tried on, they charged my family $170+ for a used dress.
I am so disgusted with these people right now that I can't even see straight. But the best way to get through to them is to tell people about this experience and caution them to avoid giving this "business" any money. Trust me, my family will never drop another dollar into this hole.
P.S. I'd give them less than a one star rating if the system would let me.
Wonderful Experience, Great Prices, Friendly Staff! – I went to the bridesmaid store for my bridal and bridesmaid's. I found my Wtoo bridal gown here for almost half the price as serendipity, The sales girl was very friendly and helping me pick a complimentary bridesmaid dress as well, She helped me find th eperfect color I had been searching for and several designs that came in that color. Their prices are great and I have been very impressed with the customer service here! Just got the bridesmaid's in and they are beautiful. I also found a dress for a cruise on the clearance rack for $5!!!! I would hightly reccomend this store to anyone!
Awesome! – These ladies are so helpful and handled my dress "nightmare". I bought a dress from another location that had snags in it and Sasha who is superb worked her magic and removed all the snags even two that I did not see! She helped me with the fitting and made recommendations for my alterations so my dress would fit perfectly. The provide good advice and helped me even though if was almost their closing time. That is real service not too many businesses have today. The Bridesmaids Store is my shop my place for formal wear.
Loved the dresses! – After reading the reviews i was a bit skeptical about going here but they had the best price on the brand of dresses I wanted. Im so glad i did because they were super friendly and vey helpful, got my dresses and they are beautiful, they have so many designers here it was a bit overwelming at first, i didnt know where to start. They have such better quality than davids bridal and prices are better to!
Staff was nice, Dress not so much – I recently bought a bridesmaid dress here. When I sent in my measurements they called and said that I was between 2 sizes so they recommended the larger one. I believed them, and paid in full in advance. I just got the dress and it's at least 2 sizes too large on top and 1 size to large everywhere else. The alterations to resize the dress would cost more than buying another one. Their service was fine, just make sure you know your size before you order.
Excellent Selection – I went with my bridesmaids during the week and it was great, They are busy on saturdays so it is better to make an appointment but they squeezed me in even though I didnt have one, The staff was super friendly and helpful and helped me find the perfect dress! It came right on time, plus it was way cheaper than every where else i looked. I would totally reccomend this store to anyone looking for a great deal on a bridal or bridesmaid dress.
Weird Sizing – I got my dress here and LOVE it. They measured me at a size 8 which seemed pretty spot on for me. When I got it, it was a pretty loose and I asked if I should've gotten a 6. She said if I had gotten a 6, it might've been too tight. That's not what I'm worried about... it will work just find with alterations, which I would've need anyways in the length.
What I'm kind of worried about is... I had my house party order dresses from here. They are my younger cousins, 17 and 14. They are a normal sized girls, not skinny but not big either. They measured them at a 10! I'm an 8 and they are close to my size. If anything they should've gotten an 8 or even a 6. The dresses should come in soon, and I guess we'll see how it turns out then... but, they can alter them, I just hope they don't have to spend a fortune altering them. They said that the DaVinci brand run big... I don't know?
Discriminate against plus size women – I went to the store with my bridesmaids and what an awful experience. I have 1 bridesmaid that is a little large and they only had about 6 dresses that she could try on. The clerk told me that whatever dress we chose they can make her size, but she would be required to put half down to order the dress. I asked the attendant that I didn?t? want my friend to purchase a dress that may not look good on her. I asked the clerk why all the dresses are size 4 to 12 and she said that they are sample dresses from the vendors. I told the clerk that they discriminate against larger women. The store should at least order 30 dresses in larger sizes for the plus size bridesmaid. The store said that they would not do that because they would have to pay for the dress. After this experience I decided to go to Alfred Angelo and they had a wide variety of sizes for all women.
I will never recommend the Bridesmaids store to anyone. The staff is rude and they discriminate against plus size women.
Great Selection of Half price designer gowns – I came here when i was searching for a wedding dress. I ended up trying on a few different dresses from their sale area as well as the normal price gowns. They had a really good selection of designer dresses, as well as designer dresses that were half price or really cheap. For example, my dress was normally in the 1,000 range and I got it here for $400! It only needed to be hemmed, and the sash was my color. They also have a staggering number of bridesmaid dresses in stock. They order most of their dresses (thats how it is at all stores) so if you are looking to get married start looking 6 to 9 months in advance so you can order the ones you need. Service was friendly- they didnt hover. I would strongly reccomend buying a dress from here versus another store. Plus - David's Bridal is cheap fabric and cheap dresses. I feel like I got a steal and my dress is still beautiful.
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