Austin >Real Estate Sales & Services > Rainier Management
4505 Duval St, Austin, TX | Directions 7875130.307539 -97.724090
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Neighborhoods: Hyde Park
I like Rainier a lot. For location living, you can't beat it. The properties are older and have the drawbacks of all older buildings (less energy efficient, frequently no washer/dryer connections, and sometimes things break), but the managers are attentive and responsive, and work orders get filled promptly. They abide by their lease terms and treat tenants fairly. Living in a Rainier property is the best way to live in a cool location for a smaller budget -- downtown, Clarksville, campus, South Congress, etc. A lot of their upgraded units are really quite attractive too. I enjoyed living at 24 Flats and Abbey Road a great deal and would definitely not hesitate to live in another Rainier property if it suited my needs.
just finished all the free sandwiches Jenny and Dori unloaded on me at the Open House! thanks Ladies. Looking forward to the next event ;)
Our office has been in a Rainier complex for 10 years. I can certainly understand the negative reviews on here-- the previous manager was a hair north of godawful. But in 2011 they brought on a new gal to manage their office, and the change has been TREMENDOUS. Within 14 days of her arrival, there were clean ups and renovations all over the property. Maintenance calls are always handled within 24 hours now, most within the same day. New mail boxes, remodeled bathrooms, fresh coats of paint on everything, and when I mentioned that our carpet hadn't been replaced in ages, she immediately sent a contractor over to handle it. It's only been a few months, but the experience gets better by the day. Give them a try. I think you'll be pleasantly surprised.
I have been in a Rainier managed office for almost six years now. We moved into nice space where we were allowed to choose the flooring and paint color. I really like my Nob Hill office space and the location (near Lamar and 25th).
Over the years there have been issues that have come up and we have generally had a responsive management team; most especially in the last 2-3 years. The recent mgmt has been working hard to increase our facility's curb appeal and function with improvements to the exterior and the grounds. They have also been very proactive liaisons between the tenants and a construction job going on across the street, getting us advanced warning for occasional disruptions to parking and minor construction woes.
We just renegotiated another two year lease in September.
I don't usually review things, but I feel downright obliged to in this instance if not simply because the majority of negative reviews on this site almost deterred me completely from securing an apartment in Oak Park with Rainer Management. I cannot speak for the experience of others, but I can speak for my own, and thus far the team at Rainer has been 100% friendly, hospitable, and super efficient. Oh, and I love my apartment, too.
It all started in April when I was looking for a place to live. I came to Oak Park and was told that if I move on or after July 15th that I would be entitled to free rent for the month of July. Basically, no pro-rated charges. Score. It worked perfectly because my old lease ended on July 25th, and I wouldn't have to scramble to move from one place to another. Problem was that there was only one apartment available that was a bit out of my price-range, but I took it anyway.
Turns out that the representative who quoted me was rather new and accidentally quoted me at a lower price than the one apartment that was available for my move-in date. But what did Rainer do? Did they tell me that I'd have to pay more for the apartment or that I was SOL? No. They honored their price and gave me a much larger apartment for the same price of the smaller one that I was anticipating. Amazing.
When I moved in, everything was first-rate. The apartment was cleaner than just about any other new apartment I've ever moved in to. The floors looked brand new. The place instantly felt like a home, unlike the rather crappy apartment that I had just moved out of.
Also, the Rainer management staff are so on the ball when it comes to maintenance issues. My AC broke last night, and after I called them this morning, they had someone at my apartment within an hour. They fixed the problem right away. Same as with my garbage disposal a few weeks back. Again, someone came the same day, and the next day one of the office people called me up to ensure the problem was fixed in a timely manner. Nice. The apartments are a bit old, but that's part of the charm of this place, so repairs are probably frequent. Regardless, they get the job done. And fast.
I've written this because I really enjoy living here and would hate for someone to be turned away because of other people's opinions. I think one of the other reviewers got it right. It might be a change in management or something because there are no traces of disrespect or annoyance whenever I call the office for a maintenance request or anything. The neighborhood feels safe, and though a lot of UT students live here, the place isn't too loud.
The walls are a bit thin above, but that's the only problem i have. Oh, and the shower head only comes up to my chest, but then again, I am 6'2". :-) No problem bending down to shower.
Basically, I love it here. And I wanted to share my experience. Thus far it has been great. Moving here was the best decision I've made in a while. The staff is friendly, the apartment is super nice (two-door closet :-)), and for the first time in a long while, I have a place that actually feels like a home.
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