Dallas >Shopping > Star Power
4615 Cole Ave, Dallas, TX | Directions 7520532.823811 -96.788653
Neighborhoods: Oak Lawn
I had the best experience at Starpower, great customer service and awesome products. Top rate store, Thanks!
I wanted to drop you a line and give you some feedback about "stock" wiring from our home builder. Our home builder used a company called "Home-pro" for the pre-wire of surround sound in our living room and media room. Our home package included a pre-wire from Home-pro for the media room and living room, with "jacks" completing the install for us to use them or another provider for the final install. When our house was built, you and you installers met us at our residence to go over the final install. The quote you gave us was exact and complete. The day your installers came to our residence to install all components, they found quite a few problems with the "stock" home pre-wire. Your installers showed me each "jack" that they removed from each wall location. Each "jack" was a standard wall plate with push connectors on the front to handle red/black speaker wire connections. Upon your installers removing each to install our new system, they found, and showed me that Home-pro had
not even soldered there pre-wire to each "jack". Instead they had run the wires through the stem of the "jack" and just twisted the wires onto it instead of soldering it. Your installers fixed the problems with Home-Pro and had our system working correctly. I appreciate your installers going out of there way to verify the wiring, and not just hooking into it. Our system is beyond our expectations, and I thank you for your help.....
HI there! We just wanted to give big thank you's to Maurice. He serviced our house well and was a pleasure to be around!
Just thought I'd let you know!
The in-store experience was as expected, and I'm very happy. Lloyd was very
low-key and didn't try to upsell me, giving me exactly what I was seeking.
I'm happy with the price, and depending on how my budget looks, I'll
probably come back and get a bigger one for the family room. We'll see.
Thanks again for your support of the sports community. It's terribly smart.
I've been in the TV business most of my adult life but my career has been in front of the camera, both local and network. In all those years, with the recognition and honors that are part of it, never have I understood the technology... how the pictures are sent through the air. And that's fine if you have someone trustworthy to take care of it. At the TV station, we have engineers. At home I have Starpower. A recent experience will give you a small example of why I am so loyal to your company. One morning, My 60 inch HD wouldn't turn on. I had recently purchased it from Starpower so it no doubt wasn't the set. Everything was dead. I immediately assumed it was a separate tuning component that was several years old so I called Starpower and asked if they could send one out with a service team. We agreed on a unit and a price and in a short time yer tech people arrived. One of them, a young man named Beau, walked in with the new tuner, made an adjustment on the cable box and everything instantly went on. Daniel, I was totally prepared to buy a new piece of equipment and have Beau install it with no questions asked. Instead, Beau chose to do the right thing on behalf of the customer. And, he even refused to charge me for the service call. I told my television audience about it the next day and have repeated it to many friends. Ron and Roy on your sales staff have been real professionals too. I just wanted to let you know that, as far as our family is concerned, the answer to the question, "Whatever happened to good old-fashioned personal service?" is and will be STARPOWER. Proud to be Your Customer
Awesome Service – They called prior to their arrival and arrived a bit early, exceeding expectations. The installation was a bit complex, and it was handled with competence and confidence, meeting the estimated timing almost to the minute.
Great Customer Care – They exhibited a high level of care for the surroundings in which they worked, keeping the area as clear as possible and cleaning up nicely after they finished.
Thanks ! – Just wanted to tell you that I purchased a 60” Plasma TV from Star Power on Saturday and it was delivered and set up yesterday. Frank Arena was my salesman and he did a great job in helping me pick out my new TV . He was able to answer all my questions. I got a great TV for a great price and Frank was very helpful. The TV was delivered on time and the two gentlemen that delivered and setup the TV were very professional and helpful in answering all my questions. Overall I was very pleased and would recommend Star Power to anyone looking to purchase a new TV. Again Gambo you only recommend the best!!!
Customer for life – Our sales representative with Starpower has made me a customer for life. He treated us with the utmost professionalism and most importantly, listened to what we wanted and translated that into what we needed. He used his audio and video knowledge and experience to recommend just the right system and equipment for us. We walked out feeling like we truly got the most value for our audio and video dollar. I will recommend Starpower to my family and friends without hesitation. Our installation guys were prompt, extremely knowledgeable, professional, and worked quickly and efficiently. We couldnt be more pleased with the way they carried out their installation. They are a great credit to the quality of the Starpower team. As a business owner, I am acutely aware of the importance of service in winning referrals and repeat business. As long as Starpower continues to maintain this level of high quality service, well be coming back to Starpower for many years to come.
You Were all Great – I received consistent, superior service from the North Dallas Starpower team. Im a person who greatly admires fine audio/video equipment, but knows little to nothing as to how to install, tweak or God-forbid, move it to another location. To date, Ive purchased from the Starpower Oaklawn store a 50 Sony plasma TV, a 42 LG plasma TV, a marvelous Bang & Olufsen stereo system and speakers, a whole-house audio system and too many other components to count or list.
I love it all! The reason this technology works so well for me (a non-techie) is because Starpower has extraordinary associates who not only provide great consultation and installation, but also ensure that their clients can actually USE the equipment comfortably.
Scott McDowell is one of those associates. My work schedule can be hectic, leaving me with little availability for daytime appointments at home. Scott was tremendously flexible and understanding, meeting me at whatever time works for me to consult on a new project. Starpower did a great job of visiting my home after the delivery of new equipment to ensure everything was installed perfectly, performs as it should, and that I know how to use the technology with ease.
The Starpower team is professional, highly knowledgeable, gracious and thorough. Ive told numerous friends about Starpower and the excellent service I have received over the years.
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