11760 Half Day Rd, Bannockburn, IL | Directions 6001542.200018 -87.862533
Landscaping Divas – These guys do good work, but the owner is arrogant...a total landscaping diva. When we were considering their proposal, Tom Beeson, the owner, was just rude about any question we asked about plant details or amounts: "You could do that, but you'd be wrong." In the end, we liked his people enough to proceed despite his arrogance. We were very happy with the $10K of landscaping and patio work they did for us. When some sod and a couple of ivy plants died a few weeks later, I called and left a voicemail (they only answer the phone about 50% of the time) asking for replacements. The new sod died, too, the next day. When I called again, the Tom literally yelled at me: "We don't replace sod, it's a maintenance item. You're lucky we came out there once. You people didn't maintain it. With the right amount of water, sod should grow on asphalt."
1) Nobody said sod wasn't included in the guarantee. If they had, I probably would have said, "OK. Can you tell me what to do to get grass to grow?" When they replaced it... I figured that meant it was guaranteed. Nobody ever talked to me. I left a voicemail and they sent guys out to replace it. 2) Who yells at a customer who's just spent $10K? Even if you're saying no, be polite about it. He actually told me to "shut up."
There are landscape designers out there who are talented, and treat you with respect. Work with one of them!
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