Jewelry >Jewelry Source
1020 Fm 1960 West Ste 5A, Houston, TX | Directions 7709030.016498 -95.446478
Do yourself a favor. STAY AWAY – These people are horrible! I took my own diamond to have mounted in a setting I bought there. They:
1) Charged more than they claimed they would.
2) Tried to charge me AGAIN for setting the diamond when I had paid that and had a receipt.
3) Assured me that work could be done while I waited. I had to actually come back the next day to have the work done. Yes, I could wait - but not there.
4) Assured me that work could be done while I watched. Just try that - the jeweler shouted at me about how untrustworthy I was and that I should not be around people. However, you can't return the setting at this point.
5) Agreed that they could re-size the ring for free. When I brought the ring for re-sizing, they took it and told me 4 hours to completion. When I was presented with a hand-receipt for the ring I was leaving, the stone size was written as smaller by .25 carat. The clerk begrudgingly changed that at my insistence. At 3 hours 45 minutes, they told me I had "a problem". They claimed to have already sized the ring at the time I had the stone set, but they could re-size it again for $75. I declined. I would pay another jeweler $500 to size a ring before I would give them another nickle.
After leaving Jewelry Source/Exchange, I stopped at another jeweler who x-rayed the ring and proved it had not been sized or re-sized. Ever. Reputable jewelers will size a ring for $50 or less even if they haven't sold it to you.
The Jewelry Source/Jewelry Exchange is a place for honest people to STAY AWAY FROM IN DROVES!!!!!
STAY AWAY Warning Terrible Orginization to deal with – This California based owner has his RUDE brother, arrogant parents run these stores like concentration camps. You will NEVER get even a fair deal. You will mostly buy LOW quality diamonds (unless they are GIA) You NEVER can RETURN your purchase.
You should consider buying from a LOCAL Owned company or at least a Reputable Jeweler.
Great Experience - Start to Finish – First time to visit Jewerly Source.
The store manager(Hamid) and the salesman(Joe) were both very pleasant and helpful.The entire staff were upbeat,pleasant down to earth people. I fell in love with the first ring I tried on. I was able to upgrade to a better quality diamond than the first one I was shown and still stayed within our budget. The overall experience was a good one. I would recommend them highly.
Thanks for your help. I truly love my ring.
No customer service after the sale – The day before Valentines I purchased a 3 heart diamond pendant necklace for my wife. The salesmen, Henry Sanchez told me it came with an 18 inch white gold chain. When I placed the necklace on my wife valentines morning it clearly fit too tight. When I measured the chain was only 16 inches (only suitable for a child). When I returned to the store Henry Sanchez and his manager explained the only possible resolution was to purchase an 18 inch chain; no exchange was possible.
Ultimately I left the store and drove to a reputable jeweler to complete the valentine gift for my wife. The prices may be better but as I have found reputable jewelers have a reasonable exchange & return policy.
Amazing Prices for the Quality – My husband purchased my engagement ring at the Jewelry Source about 7 years ago and we've purchased several items since. Their prices are amazing and by far the cheapest in town. I have noticed that the diamond quality in most of the preset rings isn't the greatest, but the quality of their loose diamonds is great and they have a huge selection to choose from for almost any budget. Every time we've been in the store, we've been greeted with friendly customer service, before and after the sale. We haven't had any problems with the jewelry purchased for me, but my husbands wedding band had a loose channel set diamond which had to be sent out to be repaired taking several weeks. (They said it was a manufacturing issue.) I go have them check my settings about every 6 months as recommended just to hopefully avoid any issues. I would and do recommend this jewelry store to anyone.
Horrible customer service after the sale – At first doing business with these jewelers was a pleasant experience. They spent a lot of time helping me select the perfect setting and the perfect diamond for an engagement ring/wedding band. I assume now that they went through all this trouble only to get the sale. This company does not back their products. After about six months a small diamond fell out of the engagement ring setting due to a broken prong. I took the ring back and had the diamond replaced. After 14 months of the purchase another of the small stones fell out of the wedding band due to a broken prong. We had only been married for two months, hence my wife has only been wearing the wedding band for two months, but since the ring was actually purchased more than a year before they refused to replace the stone saying it was out of warranty. They blamed the missing stone on my wife saying she is too rough with it. My wife is a very dainty lady. However, I have spoken with many women since who are not dainty and have not had had a problem with losing stones(they did not purchase from the Jewelry Source.) After hours spent in the store working with suddenly rude and unhelpful salesmen as well as on the phone to their corporate headquarters the small stone was finally replaced. We were told that they would no longer fix the defective ring at their cost after this. Every salesman and everyone at their corporate headquarters are trained to blame defects on the customer. It is almost comical. I would not recommend this jeweler to anyone much less my friends and family. Caveat emptor. Buyer beware.
Editorial Review by Citysearch Editors – Direct diamond importer specializes in competitively priced loose diamonds, colored stones, gold, platinum and custom jewelry.
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