No customer communication.
I was very disappointed in the Rochester store. No owner seemed to ever be there and the only pleasant employee (Lynn), seemed to have left. (Can't say as I blame her.....the store was never busy). I never heard about their Grand Opening, any sales.......nothing. I would have gladly spent more of my money there....the clothes were unique. Some of the quality was a little below par for the price they were asking and I should know, I spent a small fortune almost every time I went in. I heard through the grapevine they were closing, but again I'm sure I'll hear nothing from the store. How in the world do you expect to have a good business when you regard your customers as just fly-by tourists?