Troy >Health & Medical Services > University Compounding Pharm
4600 Investment Dr Ste 100, Troy, MI | Directions 4809842.589107 -83.170324
Fast prescription – I've been using the pharmacy for a year. I use there mailing prescription service. Never had any problems with the staff or pharmacists. I would recommend them, and have recommended them to other people.
Good, quick service! – I am pregnant and my doctor has me on weekly progesterone injections. This is the only pharmacy in the whole state of Michigan that carries the medication I need in liquid form. Unfortunately, I do not live very close to the pharmacy and am on bed rest. Furthermore, I can only get enough filled for 4 weeks at a time. I drove there the first time and even though the pharmacy was very busy I only had to wait about 15 minutes. My local drugstore always takes at least an hour and they never seem as busy as this pharmacy. Since that first time when I had to physically take the prescription to them, the staff has been very helpful in charging my debit card and shipping my prescription to me so that I don't have to make the drive. They're always very polite and helpful and my prescription is generally in my hands in one business day.
Worst experience with a business owner ever – I have gotten many prescriptions specially made for my cat at here. That's why when my cat got sick and I needed a special RX, my first thought was UC. I was told when I ordered it that it was expensive ($450), but as I only needed a portion of the bottle, I would only need to buy my portion ($140). When I called 3 days later to see if the prescription was ready, I was told they were filling it. 3 hours later I got a call from the owner, Joe McClosky, stating that he just received the medicine (I thought it was being filled?!) and he asked if I knew how expensive it was. I told him yes, but they told me I didn't need to buy the whole bottle since I only needed 1/4 if it. He told me that this was not the case and the only way he would sell it to me is if I "promised" to come back and refill the RX 3 times to use up the entire bottle. By promising to refill it, I would need to leave my credit card # on file so if the pet DIED or I decided I didn't need the rest of the medicine, he could charge me for it anyway. (Seriously?!) He compared this situation to buying $40,000 in stock, and someone coming in and only buying $10,000 of it?! Then he told stories about how when his dog was dying (then he corrected it "well, almost dying") and a doctor told him he needed $1,000 to keep the dog alive, he bit the bullet and charged $1,500 on his credit card (changing the story 3 times in our 15 min conversation.) Then he started in about how his rent is going up, and gas prices are up, so he can't afford for me not to buy the whole bottle. As if I am not feeling the same strains of the economy?? He then told me that I was LUCKY he even ordered this for me because he has only filled it twice in his career, and I wouldn't be able to get it filled elsewhere. BTW I am having it filled at CVS. Even after my good experiences, I will NEVER step foot in University Compounding while Joe McClosky is still the owner. He was rude, condescending and an all around mean person.
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