Provo >Restaurants >
Pizza >Pizza Factory
2230 N University Pkwy Ste 11A, Provo, UT | Directions 8460440.263155 -111.666319
Mon. - Thu. 11am - 9pm;Fri. - Sat. 11am - 11pm;Sun. CLOSED
Last weekend I went went with my husband to pizza factory. I was so looking forward to eating there because I love the food. He really wanted to go across the street to pizza pie cafe but I begged for pizza factory. The salad was great but when we got out bread twist they were burnt. This wasn't a super big deal because I understand this happens. When we brought this up to one of the girls working there she was rude! My husband said "I believe our bread twist are a little burnt." ( Which was an understatement...they were black and crispy burnt.) She looked at them and said " No they are always like this." My husband said back to her "well it seems like other times we have eaten here they are not so well done." She look again and said no this the way they are but if you want I can tell them to not cook them as well." This situation was already awkward...when you go out to eat you dont want to have to inform people your food is gross. The right thing for her to do would have been to say "no problem let me get you new ones." I almost felt dumb for making it a big deal but, when I heard the people sitting across from us say " These bread twist are so burnt, why are they serving them?" I felt a little better. This wasn't that big of a deal though so we went on with our dinner. when our pizza came out I was shocked to see it was BURNT!!!! and once again not just a little. The whole bottom was black and the crust was uneatable. Honestly were not picky people!!! We didn't dare say anything because we didn't want to deal with the girl working there again. Of each piece of pizza we could probably eat about 20% because it was sick. When the bill came I had to get up and just leave while my husband paid because I was so annoyed that we were paying 20.00 for crap! After we went over to zupa's to get food that was normal. I'm not one to complain but that was so annoying. I will never go to pizza factory again in Provo. I hope someone see this and realizes somethings need to change.
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