1070 S Main St, Salt Lake City, UT | Directions 8410140.746077 -111.891941
Mon 07:30 AM-07:30 PM;Tue 07:30 AM-07:30 PM;Wed 07:30 AM-07:30 PM;Thu 07:30 AM-07:30 PM;Fri 07:30 AM-07:30 PM;Sat 09:30 AM-06:30 PM
Neighborhoods: People's Freeway
This dealership honestly goes above and beyond in terms of service and attention to detail even after the sale. I sort of have a car buying addiction and as such have sampled many of the areas dealerships from Garff to Dahle to Miller and have actually bought new cars from them all. Recently I decided my drug of choice would be the new Passat TDI and began the hunt for exactly the color and options I wanted. Turned out Strong had it and so I loaded the kids and made the trek to SLC. Long story short, I met my new dealer for life. Andy Carr (I know, ironic right...probably like a porn alias) was the salesman who had the car ready and waiting for me and followed up with honest answers to my questions even if the answer was "I don't know but I can find out". Don Brower (obviously hasn't caught on to the benefits of a spectacular pseudonym yet!) was the sales manager who actually allowed me to take my new car to lunch and even offered to pay for said lunch while I decided if I wanted to buy. They both even spent an hour with me trying to figure out how to set the different remote key to driver settings without complaint! There was no pressure at all and they worked me out an awesome deal on the drug err... car of my dreams. That alone would be impressive but then Diane followed up with great customer service even after the sale when I decided to change my loan rate and she had to redo all those fun contracts for me. Again nary a grumble, they must have nitrous flowing thru the AC. Lastly when I literally forgot to get my free iPad mini for like a month after the sale and they could have easily been Apple Nazis and said, "no mini for you" they instead honored their word, which by the way I had no written proof for, and still gave it to me. In this day, age and economy, who still does that?! They do and because of that I will go nowhere else and would encourage you to as well. I was so inspired I even learned how to post a review to honor them as you can now see for yourself. It's my first ever review of any kind , may be my only one ever but they are spectacular and I swear I am not related to any of them and will not personally profit from this review at all .
Matt Hansen – Working with Matt was very easy and not stressful. I didn't feel pressured by any means to purchase my car. He did a lot of research with me on the computer, so I didn't have to. He was just easy going and knowledgeable. He also gave me some racks he had for free!
I would recommend going to Strong VW and work with Matt.
Poorest attention to customers I've ever experienced. – I see 32 5-star reviews, but then I read them. Clearly written by shills and staff members. Check Yelp for the truth.
I showed up for a 7:30 am appointment. The guy at the service desk didn't acknowledge either me or the other customer waiting outside. After about 5 minutes, I went to the door, which I found to be locked. The guy at the service desk looked at me briefly and then went back to typing on a computer. I waited another minute or so, then left.
It's clear that owner Brad Strong is only in the business of selling cars, not providing any sort of ongoing service. I'll go elsewhere.
The Best – The main reason I buy VW's is because I know Strong VW is going to service them. In almost 10 years, i've never had a bad experience there. I bought 4 cars from them already, 2 brand new and 2 pre certified and they are great from sales to service. Every time i have a concern, Chip Bryson on service has it fixed. He understand and translate the owners questions into Mechanichis language perfectly!
We just bought a 2007 Passat with Rod and we could not be happier with all the support he gave us.
Congrats to VW Strong for doing something almost impossible. To make people love their dealership!
You guys are aweome!!!!
Best deal and best Service! – After getting the good old run-around at a couple of the "other" VW stores/dealerships in the area (not to mention names), I emailed in to Strong's VW and got connected up with Eric, who's the best sales guy I've ever met! He had a Touareg himself, and so he understood exactly what I was looking for and didn't try and "push" me into the wrong rig. He gets my thumbs-up! A great experience at strong's - recommended!!!!
best dealership ever!!!!!! – We have had alot of painful experiences when it comes to buying a car. So when we settled on getting a VW we called Strong VW. We delt with Larry Cutolo and he was amazing!!!!!! When we got to Strong the car we wanted was pulled out front and ready to go. When it came to paper work Larry made everything suit our needs. He even called the next day to make sure we still loved it. i highly recomend Larry to anyone who goes to strong.
Excellent experience and customer service – It was a marathon day for me at Strong VW and Greg B., my salesperson stuck through it thick and thin with me. He had 2 other customers come in to work with him during the six+ hours I was there. He approached them and then returned to work with me! It was a busy Saturday and I got there early.
These folks are pros- treat you wonderfully meaning, they really listen to you and speak regularly to you and answered all of my questions in a way that I could understand. I went alone, I am a female, and it was a positive experience.
Have been driving some luxury german cars the past 11 years and now have to move into a standard car...my VW JETTA S is the way to go for me. It drives like it could race on the Autobahn and has the German engineering of reliability and safety!
Greg patiently was there and gave me space when I needed to decide between a Jetta TDI and a Jetta S. I had a goal of driving home with a new car and that is what I did thanks to Strong VW!
I am in a lease program and look forward to upgrading to another VW model with Strong when the time is right.
The finance team is also easy to work with Mike F & Mike were approachable and patient.
Go to Strong VW!
Larry Cutolo!!! – Although we didn't end up buying a car at Strong VW, we would like to comment on the dealership and it's staff. Particularly Larry Cutolo. Larry was fantastic. He was extremely friendly, kind, courteous and generous with his time. He went over and above for us and helped us out as much as he could with our credit situation and ended up giving us a good education on the credit industry. Most people think car salesmen can be scum of the earth but as far as we can tell, Larry was genuine all the way. The rest of the staff was also excellent but we want to call out Larry on his work ethic and the time he spent with us. We strongly recommend Larry and Strong VW to anyone who is looking for a good car and good people to deal with.
amazing dealership!! Thanks Ricco, Greg, Shad and Mike Smith – Strong VDub is a great dealership. They took awesome care of me, made sure that all of my expectations were not only taken care of but surpassed. I will most defiantly purchase another car from them in the future!! Ricco, Greg, Mike Smith, and Shad had answers to all of my questions and made my first time car-buying experience amazing and stress free. They hooked it up big time not only on the price of my sassy 2011 Jetta SE with convince, but they made sure to offer great customer service (I didnt leave hungry... all Im gonna say). I had a great time there and would recommend it to anyone! Make sure to ask for Greg or Ricco though, they are the topnotch down to earth salesman you never thought existed. I LOVE STRONG VW!! Im sure you'll leave there happy too!
Such a Great Experience- Thanks Ricco!! – I first went to Strong back in November when I wanted to buy a used Jetta or Passatt. I was immediately impressed when my salesman Ricco approached my boyfriend and I. It was very late at night so he suggested that we come back the next morning so that we could "Have some fun". We did just that. Ricco took us out to test drive a few of the used cars on the lot and he literally showed me the reasons that the VW brand is so amazing. He took us all around and gave me the most fun that a test drive had to offer. I unfortunately had to postpone my buying until May where I went straight back to him for help. He remembered me and greeted me with such kindness. He worked with me all day until I had the car that was just what I wanted in the price range that fit for me. He is the man to go to! Overall, this is the place to go if you want a great car from the most awesome staff that really knows their stuff....THANKS RICCO!
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