931 South Ave, Colonial Heights, VA | Directions 2383437.243786 -77.389281
credit card charged when room was cancelled!!!!!!!!!! – I RESERVED A JACUZZI ROOM FOR ME AND MY HUSBAND ON 5-2-09. BEFORE ARRIVING WE DECIDED TO GO TO WILLIAMSBURG AND GET THE SAME ROOM FOR ALMOST 90.00 CHEAPER. WHEN I CANCELLED I DIDNT GET A CANCELATON # AS I WAS DRIVING TO THE OTHER HOTEL. ON 5-5-09 I SAW MY CHECKING ACCOUNT WAS OVER DRAWN 251.52 THEY CHARGED MY ROOM 193.14. LONG STORY SHORT THEY WONT GIVE ME MY MONEY BACK AND THE GENERAL MANAGER WAS RUDE AN "VERY UNPROFESSIONAL" SO I CALLED THE CORPERATE OFFICE NOTHING WAS DONE AND AGAIN NO PHONE CALL RECIEVED IN RETURN. SO I AM NOW LEFT WITH NO CHOICE TO FILE A WARRENT AN PAY 53.00 FOR IT TO GO TO COURT TO GET MY MONEY BACK. NOT SURE IF THE ROOMS ARE NICE OR THE OTHER STAFF BUT I JUST WANT TO KNOW WHY THEY ARE PUTTING UP SUCH A FIGHT AND NOT CREDITING MY ACCOUNT BACK..DID THEY DO SOMETHING SHADY? MY RECIEPT SHOWS SOMEONE CHECKED ME IN AT 11:087PM AND CHECKED OUT AT 7:36AM. EVERYONE NEEDS TO BE AWARE OF THESE HOTELS THEY WILL CHARGE YOUR CREDIT CARD AND LET SOMEONE ELSE STAY IN YOUR CANCELED ROOM (so you thought) FOR FREE.
Editorial Review – Nationwide hotel chain offers family-friendly stay. Amenities include outdoor heated pool and spa, exercise facility and daily continental breakfast.
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