6421 Centralia Rd, Chesterfield, VA | Directions 2383237.373782 -77.498338
Mon 9am-7pm, Tue-Thu 9am-8pm, Fri 9am-7pm, Sat 9am-4pm, Sun Closed
Best Haircut Since Moving to VA Four years ago! – I'm a a VERY happy customer! I've had several years of mediocre to awful haircuts, and I'm thrilled to have found Alicia's! My stylist was Casey, and I would recommend her wholeheartedly!
Casey was running a few minutes behind schedule, and the owner gave me a complimentary deep conditioning treatment.
This is what customer service is all about!
Alicia's Salon & Day Spa is Awesome!! – I have been going to Alicia's for 12 to 14 years. Could I ever have an unkind word for my experiences there? NO! Alicia is very professional, and as another reviewer said, "a savy business woman".All the staff there are very personable, and are quick to give me their attention.Over the years i have seen her salon go through many changes, and is a comfortable, warm atmosphere. As for a reviewer saying her salon is expensive, yes it is. But as they say, "you get what you pay for". There is no one around that I have found to compare with her expertise.I would be lost if she was not around. She and her staff are the greatest!
make sure your service is by a licensed professional – Just make sure your getting services by a licensed professional. I know for a fact she has high school girls without licenses doing hair and others without licenses doing waxing and manicures and pedicures.
Okay salon – I had recently written a review on Alicia's Salon and Day Spa. I was very pleased with my hair, at first. I will first start with the positives of this salon. I will have to disagree with the prior comments about them not being "kid friendly". I brought my nine year old daughter in with me. They did not say anything negative or act like they were upset. She was able to sit at a table right across from me and did her homework along with she ate a snack. The services I came in for were a full highlight and hair cut. The highlights are absolutely gorgeous! When the hair dresser rinsed my hair, she rinsed with cool/cold water which is what you are supposed to do after highlights to close the cuticle. Just about every other salon I have gone to, they rinse with warm/hot water (which is a no no). When it came time to the cut, I asked for just a little to be trimmed b/c I was growing my hair out. The hair dresser round brushed my hair and then flat ironed. She turned me around so I could look at the back of it. Everything looked great! I am a cosmetologist (currently not practicing) due to being a military girlfriend and moving all of the time. So therefore, I style my hair every day. Ten days after receiving the service (on a Saturday), I did not style my hair at all. I looked at the back of my hair and noticed a chunk that was missing. No it is not a huge chunk, but it is still a chunk missing. I had my sister take a picture I called the salon after I noticed this b/c I was very upset. The lady that answered was very polite and apologized and let me know if there was anything they could do, let her know. I am not the "type" to ask for my money back and I did not want to go in to have anyone "fix it". Once I have a bad experience somewhere, I will not go back. Two days later, I sent the salon email (after discussing with my sister, mother and boyfriend to see what I should do). I let them know I would actually like a refund and did not want anyone to "fix" my hair. Alicia responded back to let me know their policy about the five days to dispute any problems to get a refund. I'm just a little upset b/c that $36 I paid for a hair cut, was $36 I could have used at another salon to get the cut I wanted. I now have to go back to NC this weekend and have my regular stylist cut it, which is $55. I have worked at two salons in Raleigh, NC that are very high end. One salon I worked at, the owner was named one of the top ten stylist in the nation and the other was one of the top ten salons for highlights and color in the nation. Yes, both salons have a refund policy. However if the client was not satisfied AT ALL, they would refund the money.
There was also an issue when I went to pay. I handed her a gift certificate my boyfriend gave me (where he paid online and I printed it out). She took the gift certificate and the debit card I gave her. She charged the debit card $131.00 which was only to be used for the tip. When she went to cancel the transaction, she said the money would go back on there then b/c of how she ran the card. Two days later, the money had not been refunded. I had to take time out to call my bank to figure out what to do to get my money back that day. Over all, I spent almost thirty minutes between the bank and the salon getting this straight. Yes, they did fax all of the appropriate paperwork and I was refunded the money that day.
Overall, I was pleased with everything except for the hair cut and how this has been handled. The great thing about hair is, it will grow back :)
WORST SALON I EVER VISITED!! – THE WORST SALON I EVER VISITED!!
Wonderful experiences! – Never had a stylist that I completely loved until I discovered Alicia. I've never been dissatisfied with any of my services. My latest are fusion extensions and I absolutely love them! I refer many people to this salon, and would highly recommend to anyone looking for a new style, or a day of pampering! 2 THUMBS up!!!
It's a mixed bag... – I've been patronizing Alicia's salon for 10 years, but I must say I'm growing weary of the constant ups and downs I have seen there. My stylist is AMAZING and I don't want to leave her, but it seems like every time I go to Alicia's the price for a haircut has gone up, again. I get great service from my personal stylist and from those that I know from going there over the years, but I'm not ususally impressed with the front desk staff. Greetings are sporadically present, depending on who is at the desk. I have been scheduled for a specific time only to show up and find out that, supposedly, my appointment was a half hour later. Seems a little strange to me. If someone messed up, I just wish they would be honest and apologize. I'm not difficult to get along with.
I have also seen that children are not especially welcome in the salon, even if they are paying customers. Alicia herself has made comments to my children when they weren't misbehaving...just doing what kids do when mommy is getting a haircut.
Alicia has very skilled stylists working for her and she is great about hosting fundraisers and other community events. She is generous about making donations to various causes and seems to have a good relationship with her employees. I have watched several apprentices become licensed stylists because of the opportunity given to them at Alicia's.
I continue to go there because I have mixed feelings and wonder if anywhere else would be problem-free. Most likely not. My sisters, mom, and many of my friends have tried Alicia's because of my recommendations over time. These days, I find myself recommending a specific stylist and not necessarily the salon as a whole. It defeats the purpose, though, because you can love a stylist and be so turned off by a business that you aren't comfortable sending friends and loved ones there.
Great Seervice – I have been a client of Alicia's for 13 years. I started with her when she was just starting out as a stylist not long out of school. Since then I have seen her grow into not just a lovely woman but a very savvy business woman. Alicia knows what her clients want and she strives everyday to meet that goal. Alicia, and her staff, are continually going to hair shows and constantly bringing new techniques to her business. If someone is unhappy with a particular visit, I ask you to just let her know, and knowing Alicia as I do, she will do everything in her power to make it right. However, as I already stated, she is a very intelligent, savvy business woman and knows when someone is in the shop trying to get "something for nothing." If that is the case and you know who you are, then you should be ashamed of yourself for trying to "trash" the reputation of a respectable business. I have to ask, is this something you would want someone else to do to your friend or daughter? I don't deny that Alicia's is a little pricier than some other salons in town, but she provides a professional, personable, pampering service and goes out of her way to give you the "art of pampering" and if that is not what you are looking for then just remember, there is always "The Hair Cuttery" down the road!
Pampered Customer – When I first came to Alicia's Salon it was a great experience. I was greeted at the door by very professsional, well dressed, mature receptionists. I arrived 10 minutes early. I was then given some coffee to warm me up because it was a rainy day. By the time the coffee was served I was greeted by my hairdresser. I was taken back for my shampoo (which might I add was splendid), and when seated in the stylist chair here came a massage therapist who then gave me a complementary hand massage that was out of this world. When my haircut was finished I felt like I had had a mini makeover. Just when I thought this great experience was over, my stylist then escorted me to the makup station where I received a complementry makeup application. I felt like a millon bucks and did not want this experience to end. I felt so beautiful. I would definitely recommend this salon to ANYONE I know. If you want to feel better about yourself, completely pampered, and just have a wonderful experience come to Alicia's!!!
"Love" Alicia's Salon and Day Spa – I would like to tell everyone that my experience at Alicia's Salon and Day Spa has been awesome! Every time I go, I never have to wait and the service that I receive is excellent. Alicia does an awesome job on my color and cut. When I first started going, my hair was a mess now I get compliments on it all the time. I also like the soothing music that is played. It's very calming after having a stressful day at work. I've committed to Alicia on several occasions that her salon is just peaceful. I have and will continue to recommend Alicia's Salon to my friends and co-workers. I have been reading some of the comments made by other "supposedly" customers and I would just like to say that it appears to me that these so called customers are not really customers at all. You can just read some of the comments that they have made and they sound ridiculous. I would like to say to the person that wrote in comments under the name of: blahblahblah2121, you really need to learn how to spell. Your spelling and grammar is awful. It's really disturbing to me that people can be so mean and say such hateful things. I'm speaking from true experiences and again, I will continue to recommend Alicia's Salon and Day Spa to friends, family and co-workers.
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