12151 Jefferson Ave, Newport News, VA | Directions 2360237.1079559326172 -76.4981536865234
M-Sa 10am-9pm, Su 11am-8pm
Neighborhoods: Central, Palmer
Worse Customer Service Ever – If I could give Bust Buy, Newport New and minus star I would. I tried to get an appointment to have a I Simple installed in my vehicle and got the run around for over 30 minutes from 4 different people. The call ended with me asking for the manager and the woman hanging up. The Greenbrier location was more accommodating and I'll be making that trip across the Bridge to spend my birthday gift cards from this point forward!
A virtual Mecca for gear heads, this electronics giant hawks everything from booming sound systems to notebook-sized personal computers. – In Short
Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find brand-name goods including personal computers, video games, TVs, digital cameras, cell phones and fax machines. Choose from a slew of popular brands such as Canon, Microsoft, Samsung and Sony. In-house installation services are available for most car audio and video systems, home entertainment systems, satellite hook-up, and home appliances.
Geek Squad is a disappointment – I've purchased several computers from Best Buy and I have always been disappointed. I can't complain about the price or the sales reps, my complaint is with the Geek Squad's policies on customer service. I have always purchased the Geek Squad plan (for my last two computers) but I cannot get phone assistance from the Newport News Geek Squad. I am referred to their national help desk where I will be billed big bucks. WAKE UP, that is why I purchased the plan. Driving down to Newport News every time my Gateway (don't purchase the Gateways) is very inconvenient. I purchased Turbo Tax from the store this morning and the computer will not recognize the disc, a problem I had encountered twice before with this computer. It was a simple operation to fix both times I brought it in previously.
Having just visited the store I did not want to pull the computer out again (Feb was the 4th time I had to drive it in since Nov 06). The young man that answered was polite but was steadfast that it was policy not to assist customers over the phone. If that is the support I have slowly grown to accept them then I am disappointed in myself as much as Best Buy and the Geek Squad. Since I cannot divorce myself from myself I am saying "GOOD BY" to Best Buy. My next two computers will be Macs and I am purchasing them from the Apple Store next month.
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