Salvatores Pizza & Pasta

(636) 922-2100 | View Website

4145 S Old Highway 94, Saint Charles, MO | Directions   63304

38.744690 -90.599385

 
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More Payment Methods: Visa

Categories: Restaurants

Neighborhoods: Saint Charles

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Salvatores Pizza & Pasta

Reviews for Salvatores Pizza & Pasta

over a year ago

im done with them after tonight. They messed up my order then got rude with me all i wanted was my buffalo chicken salad that i ordered lol. they hung me up didnt give me a total or a wait time then only give me one salad when i order 2. which is fine cause mistakes do happen. but to be so nasty and defensive when you forgot my salad is just wow. they said well u were only charged for one and im like ok even though you charged me for 1 I ordered 2 that wont change the fact that i want what i ordered which was 2 salads. then way after the order some rude lady called my phone again with some nonsense. i dont get why people refuse to say the words "i made a mistake" that's what happened they forgot to charge me for what i ordered and although i only paid for 1 I did in fact order 2 and ordering another one would be another delivery charge fee so i would end up paying for 2 delivery's when i should have got both in 1 delivery on the first time. ahhh writing about the scumbag employees you had to deal with makes me feel more at ease now. The driver was cool though but whoever did the order and whoever the rude lady on the phone was at the Dewey salvatores that did the order i want to be angry with you but i can only pity you. If you want to be rude and nasty over the fact that you forgot my salad i can only imagine the pitiful and miserable life you must lead to treat somebody so badly over a buffalo chicken salad. I usually get chinese and now it will stay that way becuase i will never get take out from these ghetto unprofessional street trash with no business ethics Salvatores again. Dominos where are you cause Salvatores wont see a check from me any time soon.

Doesn't Recommend
1.0
over a year ago

Terrible Service and Ok food – Don't bother! We used to love this place, until tonight. I am allergic to tomatoes, so I called ahead to see if I could eat something on the menu. I was assured they had many options for me. So, we came and I order a strombolli with no sauce and explained to the server that I was allergic and to leave off the sauce entirely.

When my food came out it had a side of marinara and the sauce had spilled on half of the order. Not wanting to make a scene I explained that I would not be able to eat half of it. She said ok and brought a box for that half and said that'd she taken part of the bill off for the mistake.

When the bill came they had removed on $2.40. I walked to the bar (again, to not make a scene) and spoke to the server. She said "well, you ate half of it". To which I explained I ate the half that I could and that we didn't want to wait any longer for food. She then went to the manager and explained very loudly what was happening. To which he said "she ate half of it?" He walked right past me, along with the server and went to the computer. They were all talking and be very rude. Next to them was a woman who was giving dirty looks. The server returned and the manager walked right past me again, and I stopped him. I explained that we called ahead and spoke to him earlier (all said with a smile from me) and that I ate half so we didn't have to wait. He said he was actually the person who spilled the marinara! Regardless, they took it off my bill and he said "we want you to be happy."

I went back to my table and sat down with the guests. We paid the bill and I tipped the waitress the full amount of the original bill. As we were about to leave, the woman who was giving dirty looks approached the table. Very rudely she said that she was the owner and they "normally don't give a discount for this type of thing, since you ate half of it and are taking the rest home." I explained that the waitress brought the box and that I ate it as to not wait longer for food. "Well, next time you can't take it with you." I said, "there shouldn't be a next time, if my order isn't messed up." She said, "well, this is just for reference" and she walked away.

This is the most asinine thing that has every happened in a business where customer service is the focus. I cannot believe that a business owner could be so rude. I will never return to this restaurant, which is a shame since I've been a regular for many years. Clearly they don't care about the customer.

Recommends
5.0
over a year ago

My Home Away From Home! – My home away from home. Everything on the menu is phenominal! Great food, strong drinks, fun atmosphere, friendly service and and great live entertainment (including dart borads and shuffleboard). I have recommended Salvie's (as we like to call it) to everyone I know.

My absolute favorites... Pepperoni Pizza, Italian Dip, Cavatelli and the house salad (it is to die for)!

 


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