Surgeons >Northland Bone & Joint
2790 Clay Edwards Dr Ste 1230, Kansas City, MO | Directions 6411639.149338 -94.550118
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Went to Northland Bone and Joint yesterday. It was truly not a good experience. The people at the front desk seems liked it was a pain in their behinds for you to sign in and fill out your paper work. When they finally called me back to see the doctor the staff had no manners or personality. They all seemed like they were in a bad mood. The nicest person was the Dr. and I only saw him for about three minutes of the hour and a half that I was there. Then when I left, I waited at the check out desk for several minutes and the person there did not even look up to acknowledge that I was there. Finally someone else came up there and acted like I wasn't invisible, but I sure as hell was not welcome. They had not collected a co-pay from me when I signed in so I wanted to pay it. They ARGUED with me that they had done there job and collected it. Then she finally looked at her computer to realize that I was right - it had not been paid. There was no apology just grabbed my credit card from me swiped it and that was that. Talk about rude. They schedule so many people that you are just a part to be fixed and sent on down the conveyer belt. Get em in, get em out! Thats how it felt. I didn't take half a day off work to be treated like I was a pain in someones behind. When I don't work I don't get paid so believe me, I am in a lot of pain when I take time to go see the dr. I have to say this place was RUDE, RUDE RUDE!!
I have read the other reviews, and I'm sure everyone has their reasons for their comments. Just as I do mine. So I hope whoever reads this understands. I cannot say enough good stuff about Dr. James Reardon and NB&J at NKCH. Everything from my first contact, through my subsequent surgery (left knee replacement) to physical therapy, and now scheduling my surgery for right knee replacement. Dr. Reardon is fabulous. His (for lack of better words) bedside manner is great. All I ever expect is attention to my concerns, being spoken to in a concise and congenial manner, and being treated like a person in need of medical care! The hospital facility was everything I was told it was...a 64 bed floor dedicated to knee and hip surgeries. Enough said. The pre-surgery 'class' is HIGHLY recommended for anyone with an upcoming surgery! It answers all of your questions, so you know what to expect going in. One of the smartest things they do. NB&J staff has always been attentive and helpful. I rate my entire experience at a 98.9%. The 1.1% negativity is related to having necessary pre-surgery forms filled out. When I took my forms in to have them filled out for family work leave there was a delay because they only have 1 person that does this, and she was out of the office for a few days. Then when I took papers in to be filled out for my supplemental insurance, I was told I could pick them up the next day, only to find out that I had to wait over a week because I was informed incorrectly by the staff at the front desk. So, when it comes to having forms out, please allow additional time for yourself and you shouldn't have any problems. Overall experience...excellent. Looking forward to my next surgery in November. I highly recommend to anyone.
If I could rate this as zero stars, I would!!! This office is awful! I recently had surgery and they drug their feet about appointments and contacting insurance. They never call you back when you have questions or answer the phone to begin with. I had to ask several times about what I was supposed to do post-surgery because no one tells you and then they act like they are totally put off by you asking. There is no such thing as bed-side manner with this office group! You would be much better suited spending your insurance (and possibly out-of-pocket) money elsewhere!
Outstanding Orthopedic Clinic – I've had the pleasure of associating with physicians and staff at Northland Bone & Joint at all locations. Their staff are pleasant, helpful and knowledgable. The physicians are some of the best orthopedic surgeons in the Metro area. I would trust and one of the physicians to provide medical care for anyone of my family and/or friends, including myself.
Not a good experience – The Dr we saw, Harlan, had the personality of wallpaper. Not conversational or informational. Not a helpful individual & did not give me any confidence in his abilities as a Dr at all. The scheduler, Danielle, was quite rude to me on the phone when I tried to schedule a procedure. She gave me the impression that I was bothering her & because of these experiences, I will never go to this office again.
Dr. Reardon @ Northland Bone and Joints" Rocks" – At Northland Bone and Joint, I had Great care; very competent staff, In both front office and in patient waiting rooms. In May 2011, I had my knee worked on by Dr. Reardon and,I have had three surgeries on my left leg,ankle, and now my left knee. Dr. Reardon has been the one that showed the most care and compassion out of all 3 Orthopedics, I have delt with all thru the times of my surgeries. I found his staff to be caring and competent. I was extremely happy with my care at his Liberty office, the North Kansas City Hospital office as well as- Creekwood Surgery Ctr where my surgery was done. I will be happy to toot their horn anytme. signed A Happy Patient!
Incompetant Staff – Unfortunately my experience is not one I savor. After an ACL replacement which did not help with the pain. I was treated like I was in a fast food restaurant, move em through and do the next one. I cannot get them to finish the follow up report so I can get this settled with my insurance company, and this has taken about two months. I get put on hold, in voicemail, and blown off with excuses the Dr is in a clinic or had a meeting a convention. It is a report that takes a half an hour to complete but they do not have the time to finish it. The tone is always rude like I am bothering them. Stay away.
Great Care!!! – I am in need of knee replacements in both knees. I have been a patient of Dr. Thomas's for the last 5 years. I get excellent treatment. I have short waits, great service with the staff, and no problem getting in. A year and half ago I broke my shoulder and Dr. Smith treated me. He talked to me like I was a person, not a number. I would refer any of my family or friends to this group. I have never had any problems with anything and if I had questions, I got answers in a timely manor.
arrogant and patronizing – I needed records faxed from NKC to a clinic in St. Louis on a Monday. Today is Wednesday. NB&J transfers records ONLY on Wednesdays. I was in their office at 1:45 on Wed and the person had left for the day.
The best answer I could get from their staff record person was "I will do my best" to get the files faxed to St. Louis for my Monday appointment for my daughter. This was Donna. I asked Donna to speak with her boss, Frank.
Frank was clearly not used to dealing with people, just papers. I found him patronizing and argumentative, particularly since I was already fuming from the incompetence at the front desk.
Why is is to difficult to understand that there is little point in driving 5 hours for an appointment with a specialist in another city, if I can't be sure the records have been transferred by NB&J?
I was told they have "Thousands of patients". Yes, well I have ONE daughter that is in pain, and they can't help her?
Go to KU Med instead.
Horrible staff, great Doctors – If you're lucky enough to get an appointment, meaning they answer the phone (I've been on hold as long as 27 minutes before they answer) and they make your appointment to see Doctor...then you're all set. Hopefully your luck will continue, if not then when you show up for your appointment which I'm sure you're early for and wait the 40 -90 minutes that they typically make you wait...bring a book as they don't have any magazines (NKCH office anyway). I also had them schedule my appointment for the Doctor, which was 10 days after my surgery, and I get there and I'm going to see his PA (and she's really frightening...she is a close talker...no respect for your space!) and not him. I asked after my appointment if I have to pay the whole co-pay or do I get a discount because I didn't see an actual Physician? No, I did not get a discount.
I recommend the Physician.... just not the staff.
Oh...did I mention that all the staff I've dealt with in the last 6 months are very rude.
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