6251 Grand Avenue, Gurnee, IL | Directions 6003142.382433 -87.957475
Mon - Fri: 9:00 AM to 9:00 PM; Sat: 9:00 AM to 7:00 PM; Sun: Closed;
At Gurnee Hyundai, we strive to make customer service our top priority. As a member of the Bob Rohrman Automotive Group, we have access to the largest used, pre-owned, and certified vehicles in Chicagoland. Gurnee Hyundai has Certified Hyundai, Hyundai Parts, Hyundai Service, and New Hyundai. Gurnee Hyundai offers special incentives, deals, and leasing on Hyundai Genesis, Accent, Sonata, Santa Fe, Tucson, Veloster, Elantra, Equus, Veracruz. Gurnee Hyundai serves Chicagoland, Gurnee, Wisconsin, Cook County, Lake County, DuPage County, Will County, Chicago, Western Suburbs, Northern Suburbs, Aurora, Naperville, Arlington Heights, Palatine, Schaumburg, Woodfield, Libertyville, Wheaton, Evanston, Highland Park, and Illinois.
Gurnee Hyundai was the 4th dealership we visited besides seeing Chicago Auto Show displays. At first, Ray answered our questions over the phone and greeted us at the entrance. Jim Gass and his trainee Ray assisted us in finding a car that would give us satisfaction. Both men showed us the cars in the lot and allowed us to test drive. Ray was with us most of the time since Jim was with other customers. Ray has a very pleasant personality, patient and never pressured us even though it was getting very late in the afternoon. He treated us better than the other sales people in prior dealerships even though he's new in this type of trade. Thus, allowing us to weigh things and make the best judgment on which vehicle to purchase. Maybe, we did not get good attention from sales people of other dealerships because we do not look impressive. We're just ordinary people.
Buying a car is a major financial decision that will affect our lives for several years and should not be taken lightly. We have been researching, studying, and comparing cars since last year and we decided to go with Hyundai Santa Fe Sport. We believe it's the best car for our needs.
We also observed that Jim instructs Ray very well and treats him with respect. We believe both of them will bring in success to Gurnee Hyundai.
The free hotdogs was a very kind gesture of your business. We have been to several places with no time to eat. Thank you for caring and God bless you.
The only issue was with the business office - The car was paid in full. The invoice was not marked "Paid in Full" nor was our $16,562.16 check payment written on it. Our bank confirmed that Gurnee Hyundai already cashed the check but, we never got a receipt for it until now.
I was planning on buying a Honda Accord until I test drove the Genesis. It's not as practical being a rear wheel drive, but it's a very nice car. I wish it had the backup camera and even an add-on option for remote start, but otherwise love everything else about the car. Jim Gass is an awesome salesman. I am an engineer and previously a very successful sales person so I am both analytically inclined and experienced with sales tactics and I still really enjoyed working with him.
Mr. Gass was extremely helpful and understanding of my needs. He had a lot of knowledge of the vehicle I wanted to purchase and made the whole expericance very pleasureable.
Excellent shopping experience , sale associate was very helpfull, patient and had excellent knowledge . He answered all my questions and fulfill all my needs. Ambient was also very relaxing ! I will visit again
Outstanding. Gary was very patient in working with us. I advised him early on that I was not in a rush to trade-in my existing vehicle and purchase a new vehicle. I wanted to look across all possibilities in making my next vehicle choice and ultimately select the best vehicle for us. Gary went above and beyond to provide great service. I will recommend him to my family and friends when they consider their next vehicle purchase.
Gary was great. We walked out very happy. We got exactly what we wanted. It was a pleasure dealing with him. He spent a lot of time with us showing us different vehicles.
I am completely satisfied with the service - David is a very caring person and takes very good care of my car. I always come here for service and have never had a bad experience. Thank you...
It was a pleasant experience, I was nicely greeter by Mr. Smith and was very helpfull and informative on a car i was looking, he offered me many different options and helped me throughout the whole process, beguining to end and also notice all the other personal's attention to us.
Pleased with the willingness of the dealership to negotiate the price for the vehicle. Other dealerships made it difficult to reach a price on a new vehicle. Also, Len went out of his way to pickup our new vehicle, which was much appreciated.
Very quick, pleasant & smooth experience. Staff was very polite. Von Matmanivong & Tom Gudbrandsen were great!!! They carefully helped me & explained all details of the purchase of the vehicle. Best car buying experience ever!
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