Lynnwood >Beauty > American Laser Skincare Lynnwood
19101 36th Ave West Suite 108, Lynnwood, WA | Directions 9803647.825238 -122.281205
Horrible Customer Service - Never going back to them – I have spent $3,000 for hair removal treatments at American Laser Centers in Lynnwood, WA. I have been going there for more than three years even though they told me I would see results in 6 sessions. I am beggining to see results just now (after 3 years). So if they tell you that you will see results in 6 months, DO NOT BELIEVE THEM! unless you have a small amount of hair or it's too thin to even be hair. The first time I got my treatment, the clinician laughed when she saw me squirm with pain (SO DISRESPECTFUL). Too late to get out of the contract! I am only continuing the sessions because I want to get my money's worth, but if I could go back, I would go to another clinic, even if you have to spend more money. The KILLER was when they canceled my appointment due to staffing issues, (even after taking time off work and messing up my schedule) and they gave me another appointment for a later date. When I missed that, they charged me $75. When I asked the supervisor (Kelly) to waive the fee, she said she would not because it was a company policy. I explained to her that I had spent way too much money, I deserved to have the fee removed. She said she would not. I told her that I had referred two friends but that I would stop referring any people to their clinic. She acted like she didn't care and only said uh,hu, uh hu, the whole time I was speaking to her. she did not try to resolve the issue or did not even consider the fact that I am a good client. I told her I would write a letter to complain and she said "go ahead, writte a letter, you are more than welcome." I understand companies have their policies, but it does not mean they cannot be linient to their policies in order to keep their clients happy. I think it was not so much the fact that they charge the astronomical amount, it's the tone in which Kelly spoke to me. As a manager or supervisor, you want your clients to come back and get referrals and build a bigger clientel. It looks like that is not what she wants. She does not treat her clients with dignity or respect. I WILL NEVER, EVER go back to them for my next treatments. They do not care about their clients and I cannot believe they are still in business. Very POOR business practices and no customer service skills. I HAVE NEVER BEEN TREATED with such DISRESPECT. You would think I was aking for free money or for free services. I DISCOURAGE anybody from going to this business. My thought is 'there's plenty of fish in the sea' why go to a clinic where they treat you like a second class citizen.
Underarm hair almost gone! – I started receiving laser treatments from Missy R. about four months ago and my underarm hair has significantly decreased. The facility is definitely not spa-like, but rather more like a medical clinic and this is not a place to come to relax, the procedure hurts, but Missy always makes sure I am as comfortable as possible and is quick, but thorough. I've seen a lot of negative comments about this place on the internet and honestly I think experiences really vary from clinic to clinic and are largely dependent on the specific practitioner. I've found that applying a topical anesthetic with lidocane about 30 minutes before the procedure reduces the pain significantly. I use one called BlockAid. As far as results, I've been fortunate and experienced stellar results, but I was also told that people with light skin and darker hair have the best results, and that fits my profile, so I'm sure others don't experience similar results. If you go, I definietely recomend that you talk to Missy R. (there are two Missys there) as she is professional and good at what she does.
Editorial Review – Offers laser hair removal and skin rejuvenation treatments which target pigmented lesions, spider veins and help to eliminate fine wrinkles.
American Laser Center – This company uses deceitful practices to get you to buy their packages. They use a used car mentality to get you to buy overpriced packages. If you hesitate to buy a laser hair package, they tell you that they'll step out and talk to the manager to see if they can get you a better deal.LOL They just make up what ever they want to try and get you to sign up before walking out the door. The machine they use for hair removal is worthless. The settings are so low it will take you 3 years to get rid of the hair. Check on complaints for American Laser on line. I wish I had before buying a package. Several of my friends feel the same.
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