199 Dora Ave, Bremerton, WA | Directions 9831247.562117 -122.667307
Equipment Not Maintained/Poor Customer Service – In October, my doctor had me rent a Rolleraid walker because of problems with my right foot. The brakes felt a bit tight and there was some type of food residue all over the basket. Just before Thanksgiving, the brakes on the Rolleraid started catching without me touching the handles. We called Tim's and they sent out a replacement Rolleraid with NO brakes. We had the delivery driver take both Rolleraids back. When I spoke to the representative the next day, she stated they had to sent away for brake cables. No one has contacted me since then and I still don't have a Rolleraid. Unless Tim's Medical Supplies changes their maintenance practices and improves their customer service, I cannot in good conscience recommend them to anyone.
GREAT CUSTOMER SERVICE – Tim's cares they really care, they do not make you feel like you are a second class person now matter what your insurance is... At Tim's they know that the last thing a person needs is add hassels, and they do their best to reduce the stress. They work with you, they go the extra mile to make sure you get what you need. They do not take the first or even the second no from insurance companies they do their best to help the client find a way to get what is needed.
They are fast and the delivery guys are great, they install an item, they talk to you just like you are a friend. The office staff is GREAT friendly and keep you informed of what is going on with your order.
Tim's Home Medical is just what Bremerton NEEDED...
Thanks Tim for being a caring person and for doing all you do for those of us that are in need of medical equiment.
One more thing phone number is... 360-782-1922 fax: 360-782-2255
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