730 E St, Washougal, WA | Directions 9867145.581830 -122.366327
Mon 08:00 AM-05:00 PM;Tue 08:00 AM-05:00 PM;Wed 08:00 AM-05:00 PM;Thu 08:00 AM-05:00 PM;Fri 08:00 AM-05:00 PM;Sat 08:00 AM-05:00 PM
CUSTOMERS BEWARE!!! This place rips people off. I decided to go to this location because they were listed on the WA state emissions list. My 2002 Toyota Camry didn't pass emissions. The check engine light was on and it turns out it was catalytic converter. I took it here to have them replace it. They charged me $589.99 for the part and over $1000.00 total for the labor and part. I'm a young women in her early 20's. I sincerely feel they totally took advantage of my age, race, and gender. About 3 yrs pass and my check engine light pops up again I take it back to them to see if the part was still under warranty and to have them read the check engine light again. They tell me the part is out of warranty and the mechanic turns off my check engine light and says he can't do a read on it if its not on. I know 100% that my check engine light was and he talk to me like I didn't know what I was talking about. Two days later the check engine light pops up again I take it to Auto Zone to have them do a free read on it because I didn't trust Classic Muffler & Auto Repair. Auto Zone read it was the catalytic converter the part #55435 only cost $234.99 and comes with a 5yr warranty. Classic charged me $589.99 for the same part and over charged me for the labor totaling over $1000.00. CLASSIC MUFFLER & AUTO REPAIR IS VERY UNPROFESSIONAL, RUDE, OVER CHARGE, AND ARE LIARS. I WOULD NOT RECOMMEND THIS PLACE TO ANYONE NOT EVEN MY WORST ENEMY. I SHOULD HAVE TRUSTED MY GUT AND TURNED AROUND THE FIRST TIME WHEN I DROVE UP TO THIS PLACE AND SAW THAT IT LOOKED LIKE A JUNK YARD.
I'm new to Washington State and am not related to anyone who owns or works for Classic Muffler and Auto (see older comment from a disgruntled person). Two people recommended this shop to me, so I took my classic, restored Alfa Romeo to have an exhaust system repair. They not only fixed the exhaust system, they did it quickly, carefully, and (don't tell the owners) charged me way less than they should have.
Wonderful Service – Classic Muffler was recommended to me, after my wife and I moved to WA and had several unpleasant experiences with garages. Brian and his guys are tops. VERY honest. VERY knowledgeable. He's had several opportunities to cheat me, and hasn't. These are all reasons why he has so many customers. The only negative is the name of his company: he's a full-service garage AND body shop, not just a brake and muffler outfit. I have NOTHING bad to say about this garage and its men. Chances are, you won't, either.
Change of Heart – (March 4th, 2010) I first took my Subaru in to get ALL the oil leaks fixed from the previous owner. They informed me that oil had been leaking onto the timing belt and if I drove it much more the belt could snap and mess up the whole motor. So I asked them to fix that too. When I got my car back they told me that I might smell some oil burn off for a little while but to get an underbody car wash and it might help. I paid $1,200.
(June) I took my car back knowing that they had a 1 year warranty on all the work and the parts but my car still smoked and smelled like oil. They took it back in and said that one of the seals holding the oil in the motor had slipped or been put in crooked. I paid $0.
(September 1st, 2010) Still dissatisfied that it smelled like oil I took my Subaru to another place to get a second opinion. The guy there said that it might be the rear crankshaft main seal which I guess is an $18 part but you have to take out the whole transmission to fix, so the labor would be very expensive. I took it back to Classic Muffler and told them what might be going on and they said they would take a look. I was very irritated at this point because it had been a long drawn out process to fix something that was supposed to be done in March and paid $1,200 in the beginning. I paid $0.
(September 17th, 2010) Today they gave me a call to let me know I could pick up my car. I work today so my mom is going to pick it up for me but I'm glad this is over. They have had my car in the shop for 16 days straight though.
All in all this was a gigantic hassel but the people at Classic Muffler were nice the entire time. I have two cars so its not like I wasn't able to get around but my roomate was using the Subaru for work so it was very annoying having to juggle that. All of the employees understood how irritating it is to go back and forth and they were very accomidating. I rate this business as a GOOD place to go because through all of the problems they never charged me another cent. I'm pleased to have my car fixed finally and I will return for further work. They even noticed a "plate" that was leaking oil too and took the liberty of fixing that as well. THANK YOU Classic Muffler.
Great Service and Above and beyond – Took in our 2003 trailblazer for new brakes and a clutch fan replacement. They had the repair completed in one day and when picking up the vehicle the technician explained to me that he found some loose items in the rear end area and repaired that as well without charge. Said it was a quick fix. I knew there was a rattle back there but could not find it. and presto it was gone! Great place to take your vehicle.
Good price on exhaust! – Did a quick and good job on my custom exhaust! Well done and cheap price!! Will return for sure. (and no im not a family member or friend).... (found them at random).
Buyer Beware!!!!! – Dont believe evrything you read! Especially when the comments posted are by family! Prices are expensive and dont have the same guarantee that other local places provide!
Great Service – They have great prices. The employees have awesome attitudes. They definatly know what they are doing. That is why I will continue to be a customer at Classic Muffler for life!!!!!!!!!!!!!!!!!
Best Service – They offer excellent service at a price anyone can afford. I receive quality service every time I go there.
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