5006 Vineland Ave, North Hollywood, CA | Directions 9160134.161389 -118.369947
Neighborhoods: South Valley, Valley Village
I don't trust them – I know this place has been around for years, has been featured on TCM, etc., etc. However, I bought a video tape of a movie from them, which they led me to believe was new, and it turned out to be a very poor-quality bootleg. I also bought tapes of a tv show, which are bootlegs of such poor quality they look like somebody just pointed their video camera at the tv and taped it off the screen. When I tried to open their website, I got a warning that "this website could damage your computer!" I just don't trust these guys, and I wouldn't recommend them. If you shop there, be sure what you're getting isn't a bootlegged copy before you give them any money.
Cinema lover's paradise packs a giant video collection into one convenient package. – In Short
This no-frills video store could easily pass for a cinephile's basement. Tapes are stacked ceiling-high on long wooden shelves, loosely categorized as movies, TV shows or documentaries. The resulting atmosphere is less chaotic than you might expect, attracting customers in search of specific titles as well as browsers who happily lose themselves in the wondrous collection. No matter where you fit in, the friendly, knowledgeable staff is happy to offer recommendations.
The Only Place to Rent – Look, Eddie's is a family run, LA kind of place. Mind your manners and there won't be any problems. I've been going since 1987 and have nothing but respect for the people who work there, their knowledge and helpfulness has always impressed me. If they don't have it, they'll find it. They go out of their way on a regular basis. All the studios have accounts there, they must be doing something right.
WORST CUSTOMER SERVICE EVER – FOR OVER 3 MONTHS I HAVE BEEN TRYING TO ORDER A SELECTION OF MOVIES FROM EDDIE BRANDT'S. FOR OVER 3 MONTHS THEY HAVE BEEN TELLING ME ... YOUR ORDER HAS BEEN SHIPPED, YOU WILL HAVE YOUR ORDER BY FRIDAY, YOUR ORDER WILL BE SHIPPED ON FRIDAY, WE HAVE BEEN TOO BUSY TO SHIP YOUR ORDER, ETC. ETC. ETC. THEY HAD NO PROBLEM IN TAKING MY CREDIT CARD PAYMENT OVER THE PHONE, BUT GETTING MY MOVIES HAS BEEN SOMETHING ELSE. WHEN YOU CALL THE STORE, THEY ARE ALWAYS TOO BUSY TO TALK TO YOU ON THE PHONE ..... WE ARE HELPING CUSTOMERS. WE HAVE TO CALL YOU BACK. THEN WHEN YOU TRY TO CALL THEM BACK, THE STORE IS CLOSED. THEY ARE ALWAYS HELPING CUSTOMERS, BUT WHAT AM I? CHOPPED LIVER??? I AM A CUSTOMER TOO ..... I AM A PAYING CUSTOMER (THEY ALREADY TOOK MY CREDIT CARD PAYMENT). I SHOULD HAVE THE SAME RESPECT AS ANY OTHER PAYING CUSTOMER. DON'T WASTE YOUR TIME WITH THESE PEOPLE. THEY HAVE MY MONEY AND MY MOVIES.
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