4740 Norrell Dr., Trussville, AL | Directions 3517333.641711 -86.613942
Billing Issues – During my stay at this hotel, my bank card was charged three times (two of those being unauthorized charges). To date, only one of the three charges has been removed. I had originally requested a two-night stay but found out that I would not need the additional night. The front desk clerk told me that even though it was past check out time, I would be able to check out and assured me that I would only be charged for one night in which I was given a receipt stating that amount. I have spoken with the General Manager of this hotel and was told that she would check into this matter and call me back. Unfortunately, the General Manager is now not returning nor accepting my calls. Almost a week later, after checking my bank statement, I noticed that activity from this hotel was still occurring on my account. A credit for one night’s stay was applied and then taken off. I would not recommend anyone staying at this hotel. If you do, pay with cash - don’t give them your credit card information.
Budget-conscious travelers enjoy a free, daily continental breakfast and newspaper at this worldwide chain famous for "comfort." – In Short
Since 1981, leisure and business travelers have enjoyed gracious service and comfortable accommodations at budget-friendly prices. Standing behind its "100 percent guest satisfaction guarantee," the property offers customers a full refund if any problem cannot be resolved. Rooms include a 25-inch TV with premium channels, in-room coffee and comfortable work space. Guests looking for an exercise fix can get their adrenaline pumping in the pool or exercise room (select locations feature both).
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