1184 Roosevelt RdSte A, Glen Ellyn, IL | Directions 6013741.859668 -88.037267
Mon - Thu, noon - 9pm; Fri, 10am - 5pm; Sat - Sun, noon - 5 pm
This place is so unprofessional they give you incorrect dates to when your dresses will be in. No one updates you with information regarding your order. I ordered my dress in december and they gave me a date in june, my dress did not come until the end of july almost August no one seems to know anything but you pay your money in advance and in full and still no information on your items. I read the reviews and decided to give them a chance wrong answer. This place is a joke you stay on hold for almost an hour before anyone answer. My advice to anyone who wants a dress from them look at the dress there and find another place to get your dress. Please heave this warning if they call you for your dress and tell you that they are in (BRIDES) they will then tell you to call the alterations department to set up an appointment. Mind you ladies I had never tried on this dress and the lady told me it will be $375.00 for alterations and she said that is for everything I told her what would be everything and I never tried on the dress I told her I will just pick up my dress and take it else where then her whole tone change said let just try it on and you may not need any alterations. The joke was on her cause my god grace I needed not one alteration or hem. The only thing was Jennifer S. was attentive, very excited about your day, she always had a smile, and she never left your side and helped you. This is a big joke.
DO NOT USE THIS COMPANY!!!! They do not follow up on their orders and they do not deliver products as promised. I ordered and paid for a dress in March, was told I would get the dress in June and did not receive the dress until August. I had to email battle with them the entire month of July explaining my fiancées daughter would be leaving the state July 31st and I HAD to have the dress prior to her leaving only to receive the dress one day after she left because they shipped standard ground shipping instead of overnight. Thank you for absolutely nothing!!!! Not to mention one of the people I had to deal with so beyond rude-Joan is the worst customer service employee I have ever encountered.
If you must order from this company I suggest you lie about the event date-by at least two months. That way you might have a change of getting what you ordered in time. But I would highly recommend not using this company for anything.
Oh how I wished I had read these reviews before I ordered from this terrible company!
TERRIBLE – Below is my written complaint to House of Brides Glen Ellyn
After reading terrible reviews online I hesitantly went to the HOB in Glen Ellyn, Illinois just to try on a dress I had seen online. I had planned to order the dress from a different salon after reading horror stories of dress after dress not coming in on time. But after working with a wonderful consultant (Jennifer S.)I felt comforted that everything would go as planned and I ordered my dress and hairpiece for HOB. I placed my order in October 2011.
Thank goodness that my dress did come in on time. The hairpiece is another story. As I mentioned, I ordered the dress and hairpiece in October. In March when the hairpiece had still not arrived I began calling the salon. I called SEVEN times with no response. Each time I called I left a message for the manager who never returned my call to update me on where the hairpiece was. As my hair trial got closer I decided to stop in the salon and of course the manager was not working. I furiously left a written message. I finally got a rude response saying that the hairpiece would be in the next day and they would call me to come pick it up. After three more days I called again to see what the issue was. THEY SHIPPED THE HAIRPIECE TO THE WAREHOUSE! Which meant it would not be in on time for my hair trial. I still did not get to talk to the manager and was instructed to call back to either have the hairpiece shipped to the Glen Ellyn location or cancel it. Either way I would not have it in time. I called to cancel and still have not heard back from the manager after 3 phone calls.
I am at a complete loss of how a business could run like this. The reviews were right, no one returns your calls and products do not come in on time. I plan to post this review on every website I can find, and if things do not get worked out I plan to contact the Better Business Bureau. It is absolutely absurd that I have paid for merchandise and been treated this way. Please know that I will let all my bride friends know of the trouble HOB has caused me and what a terrible experience I have had.
UNPROFESSIONAL, IRRESPONCIBLE, DISRESPECTFUL & DECEITFUL – Heartbreak!!!! UNPROFESSIONAL, IRRESPONCIBLE, DISRESPECTFUL, and DECEITFUL are the adjectives to describe the HOUSE OF BRIDES and their employees. Ordered/ paid in full for my dress 9 months ago and was told it should only take 4-5 months at the most for it to arrive. On multiple occasions was called and told my dress had arrived. Only to find out that it had not. They gave me a 2nd date for sure when it would be in, again no dress to be found. I called several times over several weeks looking for updates. Every time they asked me for my name and information placed me on hold and ironically each time I got disconnected. I would call back and no one would pick up, I would be placed on hold for 30 minutes before getting disconnected yet again, or heard responses like ?the person you are looking for my just stepped out?. Needless to say it is less than 40 days until my wedding when they notified me that I would not get my dress.
Too bad I did not check reviews before walking in. I wonder if they understand Karma, because what goes around comes around.
Not sure how they stay in business – So I got sent to get fitted for my bridesmaid dress several months before the wedding, plenty of time. It was a pretty enough dress, the bride has always had good taste. Sooooooooo, The lady who helped me was super nice & helpful, got the right size it fit perfectly no alterations needed. I should have been able to pick it up no fuss. HA! First, they kept losing my info. Then the wrong dress came in. Then it came in a size too big (the original fit perfectly, so I think they scammed me for alterations I didn't need). Since I live further north, I decided to get the alterations done at the schaumburg store, time was running out & I needed to get this dress taken care of & didn't have time to wait for them to send it back & try to get the order right (what I don't get is that the paperwork they kept printing out had all the correct info on it). Arrrrrrrrrggggggghhhhhhhh, They screwed it up so badly & charged me up the wazoo on top of how much the dress cost!!!!!!!! The wedding was in a few days, I had been run around, scammed and ripped off. So in desperation I went to a local dry cleaners, the lady pinned me in a few places & had the dress perfectly done in 2 days!!!!!!!!!!!! $15 cash & carry. Whatever you do --- DO NOT let them do the alterations at H.O.B. & for the record, I was not the only bridesmaid in this particular party who had issues with H.O.B. If the bride hates you enough to use H.O.B. save yourself some bucks and get the dress name & maker details off the tags and order it off the internet & use a local alteration service at a dry cleaner. > I wish I had.
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