Pizza >Castrillo's Pizza
1404 Mcgavock Pike, Nashville, TN | Directions 3721636.204744 -86.723741
Monday 11:00 AM - 2:00 PM
Tuesday 11:00 AM - 2:00 PM
Wednesday 11:00 AM - 2:00 PM
Thursday 11:00 AM - 2:00 PM
Friday 11:00 AM - 9:30 PM
Saturday 11:00 AM - 9:30 PM
Sunday 11:00 AM - 8:30 PM
I called Castrillo's one evening at 4:30 to order; got voicemail stating "we are closed from 2-4 p.m." Called again at 5:00 to get same recording. At 5:30, I ordered elsewhere. Later that evening, I emailed Castrillo's to let their owner/manager know of the oversight on voicemail.
The response was shocking! I was told that there was an event that kept them from opening until 6 p.m. What about the voicemail? Their owner told me he didn't care if I went elsewhere since he had 5.000 happy customers. In fact, he told me "good luck."
Perhaps, if they took care of customers, they would have 10.000 customers by now. Will I ever eat at Castrillo's again? Hell, NO!
THIS IS THE LAST TIME!!!!!! – We will NEVER use this business again! EXTREMELY BAD CUSTOMER SERVICE! We have had our order messed up the LAST 3 TIMES we have used them. We like to support local companies instead of chains, but their customer service could take a few training seminars from their competitors. We always ask for our pizza to be cut in slices. A simple request. And it comes to us cut in squares. We called to ask for a discount on our next pizza. Jessica, the manager on duty, was EXTREMELY RUDE and told us it was OUR fault because we ordered it as thin crust. She then HUNG UP the phone. When I called back she HUNG UP AGAIN! So my husband took the pizza in to get our money back. When he walked in she was abrupt and would only refund the money for the pizza, NOT THE TIP! She also proceeded to laugh at him on his way out of their establishment. She should be demoted or better yet FIRED. I would NOT want her representing my business. We will be stopping in on this coming Sunday to speak to the owner, Jacob. Once again, I would NOT suggest using this company.
NEVER AGAIN!!!!!! NEVER AGAIN!!!!! NEVER AGAIN!!!!! – DO NOT ORDER PIZZA FROM THIS UNPROFESSIONAL PIZZA JOINT! Tonight was the last time we will ever EVER order form here. The customer service SUCKS! We support our local businesses but tonight was the last straw. We ALWAYS ask for our pizza to be sliced and tonight was the 4th time it has come to us cut in squares. We called to ask for our next pizza to be discounted and Jessica the manager got hateful with me, told me it is our problem because we order thin crust, then hung up on me. When I called back she hung up on me again. This is ridiculous!!! I am a business owner too and if I treated my clients like this I would be broke! I am NEVER ordering from here again. I suggest using Papa Johns or Little Caesars over this RUDE and UNPROFESSIONAL establishment! We will be talking to Jacob the owner on Sunday; since the manager blurted out this COMMAND out before slamming the phone down in my ear!!!! My husband took the pizza back and was refunded the money for the pizza but was told that the tip we gave our delivery driver WOULD NOT be refunded!!!! What kind of BULL is this?! I am offended and shocked by the way we were treated. All of this after waiting for an hour and ten minutes for our pizza! You have lost our business for good!!!!!!!!!
Flavorful – Got a pizza from Castrillo's and I must admit I was surprised by how good it was. The crust was tasty and held up pretty well with the toppings. We ordered wings too...I had to put them back under the broiler because they werent brown enough for me but they were tasty as well. I wil l def return. My husband and I are on a search for the best pie in nashville.
Tasty crust, fresh ingredients – We went to Castrillos last night for the first time, and were very happy with our pizzas. Their hand tossed crust had a great flavor, and the cheese tasted fresh. (They were a little light on the sauce for my preference, but I will just ask them for extra next time.) We're glad to have another great locally-owned eatery in East Nashville; Castrillos is our new favorite pizza!
What a meal!!! – I went to Castrillo's Pizza tonight and ordered a meat lovers. I was blown away at the quality. I must admit I finished a large by myself! I heard there were new owners and was a bit nervous, but they have proven that Castrillos still has the best pizza in Nashville. That pizza was made just right, I was very pleased.
I was also suprised to see that the lobby was updated to a nice green and black decor. Overall, I was very pleased with this change... Keep it up Castrillos.
Used to be my favorite pizza. – I used to be such a fan of Castrillo's. They certainly had the best pizza on this side of town--fresh crust that tasted as if it was made daily, excellent quality cheese and ingredients, and the perfect texture. Now there are new owners and the pizza is just not the same. Tonight my pizza was burned on the bottom, overdone on top, and too salty. I ordered thin crust, but it was much thicker than usual. The crust and the cheese both tasted old. The new owners told me they weren't going to change a thing, but I was very disappointed with my pizza tonight as it seems they've lowered their standards.
Best Pizza on the East Side – New to East End but found this great joint. The food is always fresh and tastes great. The service is prompt and I have never had any problems with take out or delivery.
I love Castrillos – Bought my E Nash home in 2004 - ordered Castrillo's for delivery in 2005. The owner delivered quickly and graciously. Since then I've met people who have very happily used Castrillo's to provide food for their gatherings. And it's a great place for meetings. I've ordered on the way home and taken the hot food home with me. And I have never had a bad experience. I love their wings, their pizza, stromboli, and sandwiches - yumm all the way!
Just for reference, I also enjoy the Eastland Cafe, Margot's and her new place Marche, and The Red Wagon in E Nash. Outside of E Nash I recommend Mama Mia's and Ichiban (restaurants of the independently owned variety)
Our favorite! – Since moving to Inglewood almost 2 years ago, I was delighted to find that the closest pizza delivery place was also the best! Our favorite is the Jordan's with spinach, peppers, olives, garlic and feta. Delivery is always prompt and there's usually a special which includes a 2 liter soda and either wings (also good) or cinnamon breadsticks (with frosting!). Highly recommended!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Castrillo's Pizza on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.