Chicago >Repair Shops > Brooks Shoe Svc
55 E Washington St Ste 335, Chicago, IL | Directions 6060241.883117 -87.625742
Neighborhoods: Central, Loop
The Very Best of The Best – Forget about ?forget the hype?
Brooks shoes have been a mainstay in the Chicago Market with unwavering service and quality work. I?ve used them over the past twenty five years; my friends have used them for as long or longer.
If you really need your Ferragamos, Aldens, Tods? and the like become as new again, there is no better place to go. American craftsmanship at it?s very best! Thank you.
Poor business practices and customer service – After a recent experience at Brooks, here are three reasons why I recommend not soliciting this establishment:
1) I was quoted a price for a given amount of work, and they ended up doing less work than they had said (without notifying me!) and permanently altering my item in a manner in which I didn't want.
2) Exorbitantly expensive, given the amount of work that was done
3) I was treated extremely rudely by the owner
Forget the hype – This place is really over-rated. The prices are outrageous and they completely wrecked my favotite pair of shoes -- that was after inncreasing the original estimate for re-soleing by 50%. Never again!
undeserved accolades – I agree completely with the other review, as I have had similar experiences. I used Brooks in the past and found their turn around time to be slow. Once, after trekking downtown to retrieve a pair of shoes (the day after they were said to have been finished) I was told they had not been done and that I would have to come back again 2 days later. Another time I brought in a very expensive pair of shoes that were returned to me in an unwearable condition. The owner, though admitting there was issue with the shoes, was smug, unapologetic and combative.
Poor quality, rude service – Perhaps if you?re held in the same esteem as retailer greats such Neiman Marcus, Saks Fifth Avenue, Stuart Weitzman, Jill Sander and Prada, you may receive adequate service. I found that the level of quality to be quite disappointing and unimpressive given their high ratings in shoe repair. The nonchalant and unapologetic attitude of the store?s owner was almost as inexcusable as receiving a pair of boots with distinctly different shapes after being resoled.
Family owned-cobbler brings stilettos, boots, flats and leather accessories back to their original shape. – In Short
Third-generation cobbler Mike Morelli repairs stretched out, water worn and faded shoes and restores them back to a like-new condition. Morelli and his team can manually stretch shoes to fit feet, replace heels, replace soles, move straps and buckles and repair leather goods. Local theater production companies regularly call on the business for restoration work, as do big-name retailers and designers such as Neiman Marcus, Saks Fifth Avenue, Stuart Weitzman, Jill Sander and Prada.
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