729 North Ave, Glendale Heights, IL | Directions 6013941.903073 -88.055950
I am afraid I agree with the negative reviews on this site. I especially agree that the owner (the big German guy) is obnoxious.... VERY obnoxious in fact. Too bad, because I love German food in general, and I think the atmosphere of this place is fun and nice. Much of the food is tasteless at this place, and dried out. Sometimes it tastes like it's been sitting around for a long time and is NOT FRESH. The owner argues and gets hostile if you try to tell him your food is not satisfactory. Honestly, he seems almost like he would like to smack you. And he is disrespectful toward women. Sorry to say this but it's true.
Terrible Experience (Part 2) – Things are starting to get back to normal and I'm trying to forget the insanity when the chef shows up behind me at the table and starts yelling AGAIN. Still insisting that he makes his soup from scratch and that "alphabet soup doesn't come only in a can". I tell him I believe him and that I'm just trying to enjoy my dinner here, and my boyfriend attempts to calm him down by telling him he respects that he obviously cares very much about his work and that we didn't mean any offense. The guy finally walks back into the kitchen and the rest of my group just looks stunned. About ten minutes later, the group has started talking again when the chef storms up to our table for a THIRD TIME, this time wielding a bag of alphabet shaped noodles which he proceeds to throw onto the table in front of me yelling "do you still think it comes in a can?!?!" So at this point had I not been with a large group of course I would have left, but trying to not ruin EVERYONES night, I simply tell him AGAIN that I believe him and that he really needs to stop coming over and yelling at me. He continues to yell. So finally I've had enough and I tell the chef that he obviously does not have the customer service skills necessary to deal with this situation so he really should go back to the kitchen and let his front of house staff deal with any problems. With that he FINALLY leaves. Needless to say I refused to touch the rest of my $20 meal and had a miserable time.
Terrible Experience (part 1) – Ok, long story made short: First of all, I was there with a party of 14 people. We had made our reservation for 7:00 p.m. We understood that it was Oktoberfest and people like to linger at the tables so we were totally prepared for a wait. Well....to make a long story short, we stood at the bar area being bumped into by servers and the hostess for just short of 3 HOURS. We finally were seated at 9:20. By 9:45 our waiter had still not arrived, so I told the hostess and she promised he'd come by. He was a decent served and took our food/beverage order accurately. The hostess had mentioned to us that they would "make it up to us" for the three hour wait, and apparently this came in the form of a round of shots of apple juice and vodka? Bizarre, but OK.....the chef brings out the shots and then meticulously counts the shot glass, at one point accusing us of trying to steal them. It is not almost FOUR hours after we arrived and we are starving. Then the soup comes. And I swear to you....I find myself looking down at letters....actual letters in my chicken soup. Alphabet soup....with a $20 meal. So OK, I'm curious if I'm actually eating alphabet soup now...so I ask the hostess if this is in fact alphabet soup. She points to the chef who is sitting behind her at a bar table and I ask him the same question. Now, at this point, although it is pretty ridiculous, it's also pretty amusing, so I'm all smiling and kind of laughing as I look at the spoon full of "m"s and "o"s and ask what the deal is. Well, this is when the chef (who turns out to be the owner) actually loses his mind. He starts SCREAMING at me, in front of the entire restaurant that "I make this soup from scratch" and that I was "insulting him and his work", then he actually grabs me by the arm (Me being a short mid-20's female and him being a very large imposing German man) and tells me he's going to "take me into his kitchen and show me". I give him a very clear "no touch" and step back as he continues to yell. I tell him that I have no interest in going into the kitchen with him and that it was just a simple question. With that, he continues to tell me I've insulted him, and I say that wasn't my intention and since he won't stop yelling I just go back to my table in shock and sit down with the rest of my party.
Great place! – We love this place! We eat here quite often and think it's great. The weekend live music is fun. It's a family-friendly place that has a comfortable atmosphere and good food. I've never been disappointed in a meal here and the desserts are to die for! We don't come here as often as we'd like because it can be a little pricey, but we like it for dinners out for small occasions (anniversaries, Easter, etc...)
Nowhere in Germany have I eaten food this bad - especially considering the price. – I grew up in Germany and have lived in various cities / states and therefore ethnic environments there. Of course I got used to the fact, that all German restaurants here serve the food of and are decked out as Bavarian restaurants (complete with Jodlers) - as if here was no Swabian, northern German or black forest cuisine for instance. So when I went to the Schnitzel Platz (and saw the prices on their menu) I did expect (good) Bavarian food.
The place had a mess hall atmosphere with no privacy between tables, which were covered with green plastic table linen the same material as the chairs' upholstery. The waiter was friendly enough, but spoke neither English nor German very well. So we got liver dumpling soup instead of the lentil we had asked for. He did however ask (with visible embarrassment) for an extra $1.50 when I asked for another plate so that I could share my meal with my not-so-hungry son.
The real disappointment however came with the food: The bread rolls were crumbly and tasted as if re-heated numerous times. The salad was mostly from canned vegetables. The red cabbage (normally one of my favorite German side dishes) was overcooked and tasteless, the spaetzle obviously from a bag rather than home-made (as even mediocre German restaurants would serve) and not a very good brand at that. The pork was dry and the dumpling too soft.
I just wished I could tell everyone who were ever disappointed by this restaurant, to try German food again. This is just a very bad example, the German cuisine is really quite varied and tasty.
2 hour wait, rude service, extremely pricey – We had a large group of 8 but we planned ahead and got reservations for 8 pm. We finally got seated at 9:45 and were forced to order right away because the close at 11. They took our mustard and horseradish away before we even got our food. The food was extremely expensive and we didn't eat half of it because it was mediocre at best. The beer was good as was the music. The waiters and bus boys stared us down until we finally left at 11. Overall it was extremely disappointing.
Lost my wallet. – My girlfriend Frieda and I wanted to enjoy some real German Schnitzel so we made reservations at the Schnitzel Platz. Oh what a mistake. I almost lost my whole wallet paying for all the extras and my girlfriend has a lot of poodles so I almost lost my shorts paying for all of the German extras for pets in the gifts shop. Unless you have a lot of big bucks to spend I wouldn't recommend going to the Schnitzel Platz. I think I would have been better off at the McDonalds. At least I would have had enough money for the bus home.
Above Average Food – We visited this place a year ago since it's right down the street from where I live. Good food, great beer, warm atmosphere, reminded me of being in Europe.
Even though it is listed under the brunches category, they do NOT have brunches at this place, just an fyi.
Never again! – I was raised on German food. My grandmother, Gertrude, was a great cook. I ate pork and sauerkraut every Sunday when I was growing up. My friends invited me to try Schnitzel Platz with them. I would live to regret accepting the invitation! Here is what happened...
Our group of 6 had reservations and we still had to wait 20 minutes. The Oktober Fest dining room configuration had me touching elbows with the people on either side of me. I was clunked in the head several times by the wait staff walking by because the aisle between tables was so small (nobody said "excuse me" either). The band was too loud, I cound not carry on a conversation with my group. I ordered pork. It was dry, tasteless, and the small portion was prepared well in advance. My red cabbage was cooked so long it turned to mush. My German fries were served in a pool of grease. None of my food was hot.This dining experience was terrible! My friends were embarrassed because they suggested we try this place. I was never so happy to leave a restaurant in my life. None of us liked our food. Our check was well over $100.
I do not recommend Schnitzel Platz. Worst dining ever!
Authentic German cuisine (and plenty of it) in a comfortable, busy suburban setting. – In Short
Tables and booths are packed tight in the dining room. The menu offers a variety of German specialties including 14 varieties of schnitzel, from traditional veal to Hawaii schnitzel, a pounded, breaded pork fillet topped with ham, pineapple and cheese. A top entree choice is the whole pork shank; for variety, try the German platter with pork schnitzel, three full-size sausages, potatoes, cabbage and sauerkraut.
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