Joliet >Event Planning > The Jacob Henry Mansion
20 S Eastern Ave, Joliet, IL | Directions 60433-103641.522720 -88.075971
Worry-Free Wedding – The service on the day of my wedding was amazing! It was so nice to be able to just enjoy our day without worrying about anything. People always talk about how they didn't have time to just enjoy their wedding day because they were so busy. I was able to dance and enjoy my guests company the whole evening. I couldn't thank them enough for treating our day like it was the most important day in our lives. The coordinators expertise and advise prior to and during the wedding were excellent!
Awful service – I would not recommend using the JHM for special occasions. We used them for our wedding and received very poor customer service. As mentioned in another post, they never return phone calls/e-mails always saying their busy. They made promises that were never kept. For a day that is suppose to be beautiful and joyous, the staff at JHM added a substantial amount of stress. Please save yourself the disappointement.
Impressive! – Everything at the mansion was wonderful the day of our wedding. I was highly impressed with the professinalism of the staff, the personal attention we received from the Wedding Associates and the food was exceptional! We would highly recommend The Mansion to anyone looking for a beautiful venue along with planning!
Very Poor Customer Service – Although the JHM and Old Central Church are beautiful historic sites, the service they provide is extremely poor! They will tell you what you want to hear prior to signing a contract. There are a lot of things that still need to be done, which they will say will be done by the wedding, but are never completed. They fail to return phone calls and don't keep scheduled appointments. Please don't let the beauty of the place get you caught in a situation that becomes very poor. There are many wonderful locations out there for a wedding, and unfortunately we would not recommend this one!
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