Chicago >Automotive Sales & Services > Lang's Towing & Recovery Svc
8301 S Cottage Grove Ave, Chicago, IL | Directions 6061941.743815 -87.605199
Neighborhoods: Far Southeast Side, Chatham
Terrible Service – Oh my god, I will never use this company again! Allstate roadside called this company to have my car towed. What was supposed to be a 90min. pickup turned into a 4.5 hr. debacle. The lady at dispatch must have asked me the to and from address 5 times. It was like she was trying to remember the two addresses instead of writing them down.
When she called me to let me know the driver had arrived to the first location and that they couldn't find the car that was because she sent him to the wrong address. (Sigh) They were a block from the location. When Lang's towing got to the drop off point, the driver passed up the address again while I was on the front porch. The Dispatch called me to say I wasn't at the drop off location. I became frustrated and I told dispatch that I was on the porch but their driver just passed my house too fast for me to get his attention.
Dispatch then begin to yell at me as if it were my fault that their company was so incompetent. She actually hung up the phone while I was still talking.
Allstate please screen the companies better before you decide to use them for roadside service! Please!
Great Service...did what they said they'd do – Unlike these other reviews, I had a great experience with Lang's in a very difficult situation. Stalled on the Dan Ryan and they sent a truck quickly, with a great driver (William), who towed us all the way down to Frankfort and then dropped us off at our office. It wasn't a cheap tow, but they helped us out of a tough spot.
Not Reliable – I was told the tow truck would be there in 1 hour 15 minutes at the latest. 2.5 hous later I am still waiting. I keep calling and they keep giving me another time. I am so disgudsted. I will never use them again
NOT DEPENDABLE!! – AARP contacted Lang's to tow my car. They gave me an arrival time and because I have limited mobility, I sent one of my students to wait with the car. 2 hours, 30 minutes and 4 phone calls later, they still hadn't arrived! I kept calling AARP, they kept calling Lang's and I kept getting longer wait times and excuses. "We'll be there in 20 minutes." "The driver got caught by a train." "There was bad traffic." " We'll be there in 10-12 minutes". I looked up the address of Lang's and they are literally right up the street from the location of my car!!!! Ok. Granted, they might have been coming from a location other than headquarters--but still! They may actually provide good service, but I'll never know. They've left a taste in my mouth that I'll never forget. Finally I told the AARP dispatch to call another towing company. They called E & R Towing who said they'd arrive in 1 hour and 15 minutes. And they did!
WARNING: WARNING: WARNING: WARNING: WARNING: WARNING: – Every company has an idiot working for it but a good company owns up to its mistakes. Langs sent a driver that didn't know what he was doing. It took him 15mins to set my car up behind a flatbed tow truck. He towed it in park and damaged my car causing the need for my transmission to be replaced. The day manager was helpful but the owner, Charles Lang, never called back. Not even after several calls, several faxes, and a Better Buisness Bureau complaint. Nothing worked. Not even a litigation threat. DO NOT TRUST THEM.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Lang's Towing & Recovery Svc on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.