Aurora >Automotive Sales & Services > Sterling Automotive Repair
9 S Route 59, Aurora, IL | Directions 6050441.737992 -88.213290
Mon-Fri 8am-6pm; Sat 8am-3pm
Will Never Refer Here – Really nice guys, but no way around the fact that we got screwed by going here.
They misdiagnosed the issues with our vehicle for $800+. I don't know what the "best" customer service choice is after that, but even after admitting they should not have done that work, they basically would offer no realistic refunds.
If you're looking for something extremely basic, like changing a brake light, they're probably fine. But if the diagnosis requires high technique and may require zeros in the pricetag, I'd go somewhere else for sure.
Great Repair Shop – I was referred to Sterling Auto by a friend of mine who told me the shop was both AAA and BBB approved. I brought my car in to have my check engine light serviced, with no appointment even made. The staff seemed to be very well educated, and very professional. Though I decided to wait, they offered to give me a ride back home. They finished the work on my car very fast at a more than reasonable cost. They also provided me with a full estimate before any work was completed. I would recommend this shop to anyone who is looking for honest service.
Greatest price for high quality repair – I have been taking my car to Sterling for years now, and never have I taken it elsewhere. Fonda and Rich are always helpful in every way possible and are honest in their prices. They will offer to show you the problem so you are aware of what is being done and are always willing to answer any questions you have. They are quick and always have my car done on time-or even early! I will always be a loyal customer here, and would recommend Sterling to a customer with ANY car.
Top of my list – We are new in town, when we started to have car problems we called AAA they gave us a list of shops we took our car to Sterling automotive is was the best move! we had the car back the same day it was clean and it ran great. I am a customer for life!!!
Great place for automotive service – Had my vehicle serviced at Sterling last week. My check engine light was on and was running rough. When I arrived my vehicle was brought in promtly. I then recieved a timely diagnosis and estimate. I was then offered a ride home because the repair would take 2-3 hours. Within that time my vehicle was completed. I picked my car up that evening, that was 2 weeks ago.
My car is still running like new, and I wanted to share my great experiance.
Go somewhere else! Worst service ever! – Awful. Worst customer service I've ever had. They had my car for over a month and the whole time I only received 3 phone calls. Even though they promised to call me about 30 times. Misdiagnosed my car 3 times and wanted to charge me $1300 for repairs that didn't fix the problem. My car is still broken. The manager doesn't act like one. He passes the buck to the impossible-to-reach owner who again doesn't return phone calls. They lie through their teeth. I told the manager that since 1 of their repairs didn't fix the problem, I wanted my part put back in so I don't pay for their's. He told me they threw it away. I finally talked to the owner after a week and he said "I just put your part back in. It ran like garbage so keep mine." Which is it? It got thrown away, or you tested it again? They sent my car to the dealer to be repaired without getting my consent. I brought them a part to install in my car. They didn't install it and then lost it, so I had to wait another month to get it back to return it (2 mo. total). After all was done. I paid them $850 and my car is still broken. Avoid them like the plague! Go to your dealer or anywhere else. I wouldn't even trust these guys to vaccum my car after my adventure with them. If I had to pay for a rental car for the month that they had my car I'd be out over a thousand more.
Respect – The nicest people I had to deal with in a long time,a refreshing change,They fix my car right the first time,the girls in front are very nice,they explained every thing I was very happy!!!
One of the Good Guys – When you get a recommendation from your pastors wife, you hope you can trust the service. Sterling was trustworthy and more. Accurate quotes, good counsel, help prioritzing when cash is tight. Quick in and out, clear expanations and an owner who treats you with respect and care. as a business woman and a mom wth college kids whose cars are iffy at best, I trust Fonda and Sterling to keep us safe and out of the poorhouse! Sure the waiting room isn't glamorous, but the fact theat often you can stick around and he'll work you in while you wait is worth it.. and the receptionists are always polite and charming. This is one of the good guys.
Avoid this service – First time I went to Sterling since the SRS light was on. - Sterling had my car the whole day and said at the end they have one of their equipment was at his home and were unable to check.
After one year when the waranty on that service was over, I made a mistake by going back to him and got couple other things reported with a bill as high as 600USD.
After the service, 2 weeks later I went back with the same problems. This time he gave a dumb reason saying his technician had to go back home and could not attend the car. I had rented a car as an alternate.
The service is pathetic - They calim to provide a drop back home when the vehicle is dropped for service. This is announced in their call waiting too. I had to wait at Sterling for 25 minutes to be dropped back.
There is no news till 2:00PM(closing time is 3:00PM on saturday). I call up to find out. Only ten he starts looking into my car. After the work(which he never did) this guy calls me at 2:50PM. I reach there at 3:20PM to find that the doors are shut. My car was there all that night. Then I went back home and got a duplicate key and drove back my car.
The response of the person is also rude.
I would not go back to this GOD damn Place again. I would recomend others also not to.
really nice people – Truely great service.from the girl who wrote me up to the manager who called me with a est.I got a good price and a great job I would like for everone to know sterling auto is the best
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