Roselle >Auto Dealers > Dick Wickstrom Chevrolet
555 E Irving Park Rd, Roselle, IL | Directions 6017241.980635 -88.067335
Very Unknowledgable Service Staff – This, was the worst experience at a dealership, I ever had.The service department,are not CERTIFIED to the level of excellence, they should provide.I thought after dealing with some jerk, named Terry Burnett,and Dan wickstrom himself,which is a foul mouthed, vodka smelling lowlife, some years ago, it would change.It just got worse,dropped off my car for service,picked it up,and all my money that was in my glove box was gone.It was change, but I had around 10 bucks, and my I Pass was gone,and 2 cd's,and the picture of my 18 year old daughter.A big,cigarette burn on my seat,sealed the deal to bitch up a storm.All I got was sorry! Told them to refund my money,and find the pervert, who took my daughters picture,and my I Pass.Never found,got a full refund.Never ever, deal with ANY Wickstrom dealership,your just giving money, to people, who are screwing you again.
Hands down the easiest car purchase I have ever made. I worked with Jared Wickstrom directly. I had already planned to purchase a 2012 Equinox and was working with several dealers when Michael Seydlitz responded to my internet request. Jared and Michael without any hesitation beat my best price by about $400. In addition, when the original dealer I was working with delayed making the dealer trade for the car I wanted (I believe in an attempt to sell me something off their own lot instead), Jared made the trade no questions asked before he even valued my trade-in or met me in person. Don't get me wrong, we still went through price negotiation and trade-in value negotiation (which should be expected), but at no time did I feel pressured or stressed... we also agreed on trade-in value very quickly ($1500 more then CarMax offered me) and he beat my best price before I ever walked on his lot. The prior year my wife bought a new Mitsubishi Outlander and at the time named all car salesmen "Scum Bags". Wickstrom definitely changed her opinion as we had an extremely good experience working with them. If possible, I will buy from them again.
SERVICE DEPARTMENT WILL NOT STAND BEHIND REPAIRS – I have a 1999 Chevrolet Blazer that I brought to Wickstrom Chevrolet (DWC) in April 2009 for service. I had just purchased the vehicle with 84,000 miles so it needed rear brakes. The service department fixed the rear brakes--rotors, pads, calipers, emergency brake--for the pricey tune of $980.00. I have not had anyone else perform service on the rear brakes or do any other work with the right rear wheel of this Blazer since DWC did the rear brakes. On September 10, 2009 I noticed a grinding sound in the right rear wheel area. I called the DWC service department and they told me to bring the vehicle in that afternoon, which I did. They took a look at the problem, called me Friday AM and immediately started to avoid taking the blame for the problem—their mechanic did not tighten the bolts that hold the caliper on so it came loose, bound up and grinded and caused a multitude of other problems as a result. This is their problem should pay for all of the repairs. However, the DWC service department said they would not pay for their problem—A POOR SERVICE DEPARTMENT THAT WILL NOT STAND BEHIND THEIR WORK.
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