Root of You

(832) 778-1225 | View Website

5190 Buffalo Speedway, Houston, TX | Directions   77005

29.727611 -95.427962

 
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Neighborhoods: Greenway/ Upper Kirby, Central

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Root of You
Root of You
Menu
Spa Teaser (2 hours), The Root of You Spa Sampler (3 hours), Ladies First (4½ hours), The Root of You Signature Package (5 hours), I-Do... I-Do!, The Day Before, Beautiful Bride, Bridal Spa Party, Shampoo and Style, Specialty Style... more

Reviews for Root of You

Recommends
3.0
over a year ago

The root of you salon is a very nice looking salon. I have to break this review into parts because I had a good and bad experience there. I wanted to give them a horrible review because there were a few things that happened while I was there that really pissed me off, but overall it wasn't that bad. The front desk staff is wonderful! Now moving on to the shampoo staff they are rude, rude, rude,loud and (for lack of a better word) GHETTO! They talk about the clients and make rude remarks to each other about the people sitting in their chair while washing they're hair. The girl that washed my hair must have been in a bad mood because she was just rude and that's an understatment. She got really frustrated with my hair b/c it's in transition and harder to tame. I could go on all day about how disgusted I was with the way the shampoo staff treated the clients. Next time I go I will insist on having another shampooer if she's there!!! The owners need to have a "how to be professional 101" class for the shampoo staff. Drina was my stylist. She was so nice and knew a lot about natural hair. I trusted her with my hair b/c she has a head full of beautiful natural hair! She did a great job with my transitioning hair! Now for the prices, they are little over the top. For what I paid I should of at least been offered a glass of wine! The only reason I might go back because Drina did such a GREAT job on my hair, i was very pleased! I only wish some of the people working in the salon were more professional b/c it really is a beautiful facility with great potential!

Recommends
4.0
over a year ago

Great Stylists, not-so-great hours and prices – Rating: 5 stars for hair magic

Rating: 3 stars for PRICING and available hours

I would recommend this place to friends who don't mind spending lots of money on their hair. It's a special ocassion salon for me. Toni and Prensetta have done a fab job for me. Maybe I'd go more often if they had later hours. I get off work at five o-clock, but they only have a couple of days that they stay "late"--meaning 8 p.m., and most of the time, they don't take appointments past 3:45 or 4 p.m. Strange, because when I was growing up, hair magicians/stylists stayed until the last customer who wanted to be done got done.

Recommends
3.0
over a year ago

Good Results – I've been a client at the Root of You for nearly two years and have always been pleased with my service at the salon. My stylist is Tajuana, and she always does an amazing job. Being natural, I am always fearful of stylist applying too much heat when pressing my hair but I have never had problem with that at this salon.

Doesn't Recommend
1.0
over a year ago

Horrible attitudes - worst customer service in Houston. – Horrible, horrible experience. I won't be back.

After receiving a salon gift card, I called to schedule an appointment two weeks in advance for an Express manicure and haircut. When I showed up at 9:00 on the morning of my appointment, I was literally the very first client of the day. My first impression of the salon was that it was very nice. I was attended to quickly and led off for my manicure. The manicurist (Lynn) seemed knowledgeable and pleasant enough - she talked me into a shellac manicure, guaranteeing that it would last at least three weeks.

The manicure was finished pretty quickly, as expected, and around 9:20 I was led over to the hair salon area for a shampoo. By this time there were still no other clients in the salon. The stylist washed my hair and recommended a conditioning treatment. Why not? She then sat me under a heater and walked away. I noticed a few other clients showing up for appointments, but the salon still wasn't busy. Over 20 minutes later and with a SCORCHING scalp, she finally returned. My hair was rinsed, I was given a cover and sat in a chair to wait for my haircut. So I waited... and waited... and waited.... 10:30 rolls by.... 10:45... I tried to flag down stylists as the walked right past me tending to their other clients. 11:00.... 11:15.... By 11:30 I was absolutely furious. I removed my robe and marched up to the front desk to pay for my manicure and be on my way.

It was then that the receptionist alerted me that I owed $70 for my manicure, the shampoo, conditioning and "style." I pointed to my near air-dried, tangled hair which I'd thrown up in a bun at this point. I'd been quoted $20 for the manicure, but was appalled at the audacity of being charged $50 to have my hair shampooed and left to scald then ignored while I waited for over an hour and half. The receptionist was completely unapologetic and aloof, even shrugged as I reluctantly paid, even tipping both the manicurist and stylist. What was I thinking???

Working in customer service management for over ten years, I can't imagine how The Root of You stays in business with such atrocious customer service. For the record, while the manicure looked pretty as I left the salon, it didn't last even one week, rather than the 3 week promise. I recommend taking your business where it is appreciated - not ignored.

over a year ago

It is with concern that we received your review regarding your experience at our establishment and apologize for your inconvenience. We have reviewed your feedback with our staff, as your experience is not a reflection of the caliber of service we have provided for 10+ years. Thank you for bringing this matter to our attention.

We value our customers and their feedback. If you have any further questions or would like to discuss this matter further, please feel free to contact me.

Regards,

Deanna, co-owner

832-778-1225 ext 101

Doesn't Recommend
1.0
over a year ago

Great Spa Services...Hair Services Not so much – I had been going to the Root of You Spa for many years with no complaints. When I decided to go natural I decided to make a hair appointment here since I didn't know much about Natural Salons in Houston. For those of you that know about doing the big chop it is really a life changing experience and support is appreciated. First I was passed from one stylist to another because I changed my mind about my hairstyle while I was there. Then, the stylist that ended up doing my hair was more concerned about going home than giving me the full services I needed for my hair. (I had just taken out a sew in and she was annoyed that I wanted a deep conditioner which takes a little longer) I felt like I was whispered about to the other stylists, I didn't feel welcome or comfortable, and I won't be back on the hair side.

over a year ago

It is with concern that we received your review regarding your experience and apologize. We have reviewed your feedback with our staff, as your experience is not a reflection of the caliber of service we provide. Thank you for bringing this matter to our attention.

We value our customers and their feedback. If you have any further questions or would like to discuss this matter further, please feel free to contact me.

Regards,

Deanna, co-owner

832-778-1225 ext 101

Recommends
5.0
over a year ago

Great Service – I have been going to the Root of You for a few years now and I always have great experiences. The staff members are always nice, greet me by name, utilize the best products for my hair, and overall demonstrate a genuine interest in my hair. This is a professional environment that knows how to make a customer feel comfortable. Refreshments such as water, tea or wine are routinely offered or just a brief "check-in" is often asked while sitting under the dryer. My stylist is Charita and she does such a wonderful job with my hair. She is knowledgeable about my hair care needs and is also very personable, which makes my time there enjoyable. I definitely recommend anyone to this salon if you are interested in good customer service and excellent results for your hair. Melissa M.

over a year ago

Thank you!

Recommends
5.0
over a year ago

The Root of You - Best In Business – My best friend referred me to the salon about two years ago. I needed services for my daughter. I am SO glad she did. The salon is professional and the customer service outstanding. LaRuth is my child's stylist and she is always on time, friendly and does great work. My daughter loves her visits there and I have ALWAYS had an outstanding experience. I will definitely refer anyone to The Root of You Salon.

Lathonia

Recommends
5.0
over a year ago

Excellent Customer Service with a Knowledgeable Staff – My visit on 03/31/11 was a positively memorable experience. Excellent customer service provided with pleasant, cheerful, courteous and attentive staff and of the front desk representatives. My technician listened to me regarding my daily life and provided the best oprions available to fit my professional and personal needs. Overall, the salon's environment, very inviting, bright, and calming with various types of beverages (tea, coffee, water) and reading materials available. I will most definitely refer anyone to The Root of You Salon.

Doesn't Recommend
1.0
over a year ago

Worst Service Ever!! – My daughter and I had gone to this salon last year. I had gotten a relaxer and my daughter, being that she is natural had gotten twists. First of all, they had a hard time combing through my daughter's curls and were very impatient. The stylist was combing so hard my daughter began to cry. Moreover, they had mentioned to me, if I didn't shut her up, they would throw us both out of the salon. Mind you all, I drove all the way from Humble. Moreover, I had gotten a relaxer, and not sure if they used some old relaxer on the shelf, but my hair began shedding like crazy after they had relaxed my hair. Did I mentioned paid damn near 200.00 dollars for horrible service, and they didn't do a good job styling our hair. Ended up having to cut all of my hair, and happy to say I'm natural and my daugher is still natural, and I take care both of our hair!!

Recommends
5.0
over a year ago

A FABULOUS EXPERIENCE!!! – My 10 yr old daughter recieved a deep conditioning, wash and natural style and they handled her with care. I witness so many women leaving The Root of you with the healthiest and even more beautiful hair styles. As a natural stylist myself I found the pricing to be fair, since they use only the best products! The atmosphere was tranquil and smooth( like any good spa should be) and the staff extremely hospitable. The had a chef on site serving exquisite food ( i think the chef was from Atlanta). I also recommend getting a facial from Janice Prevost of Ja'Pre Cosmetics. You can see her work all over Houston's Billboard pictures of anchor-woman Mia Gradney! Her mineral make-up is the bomb and ask her about her secret called "buttah". You'll thank me later!

I will late you know how future services go!

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