2305 Memorial Pkwy NW, Huntsville, AL | Directions 35810-450534.753223 -86.596492
My father in law passed in July. We hired Berryhill Funeral home to take care of his last wishes. He was a Navy Vet and wanted to be cremated and his ashes scattered at sea. After 5 long months and no word from either the funeral home or the US Navy, I contacted Berryhill to try to find out what Navy base he was sent to. Seems only one person had the answer and he was never there when I called. I finally recieved a call back from a Joel Hastings and he was very rude and condescending. Instead of telling me the answers to my questions he kept saying that he had explained it all to my husband a month ago! So what! Explain it to me! The man has NO compassion and should be selling used cars instead of helping families through a difficult time.
I ordered flowers from a local florist to be delivered to my Godmother's funeral. These were the family sprays and were the only flowers to be in the service. The florist delivered them to Berryhill but when we came for the service they said they had no flowers for us. It was embarrassing to say the least. So we had to have the service without any flowers. After talking with the funeral home and florist we found out that Berryhill mistakenly used our flowers in another funeral.
Although our memorial service went ok I didn't feel like we got the best treatment we could have. The meeting to set up the memorial was uncomfortable. It almost seemed like the gentleman was annoyed by questions about specifics of the service and what we were buying.
He didn't tell us until we arrived for the memorial that we were expected to conduct it ourselves. I have never had that happen with a funeral home before.
Yes I expect a little more hand holding in the funeral industry... many of the customers are coming to you in a state of grief and need extra help.
The Best in Huntsville – They have helped my family twice in the last two years. The absolute best in professionalism, care & service. We visited other funeral homes in the area & none was no where near the quality that Berryhill Funeral Home is. They really went the extra mile & providing us with care and comfort. Thank you so much again for all your help in our troubling times. - Molly H.
MR BERRYHILL AND HIS CO-WORKERS TOOK GREAT CARE OF MY WONDERFUL MOTHER LOUISE WEST BROOKS 05/20/2006 – MR BERRYHILL AND HIS CO-WORKERS THERE TOOK GREAT CARE OF MY WONDERFUL MOTHER LOUISE WEST BROOKS ON 05/20/2006
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