Richmond >Automotive Sales & Services > Marshall Brothers Towing
4839 Waller Rd, Richmond, VA | Directions 2323037.588259 -77.490865
They towed my car from a private lot behind my friend's apartment building. I did not leave my car for more than 20 minutes and it was towed. Usually you can get away with 30 minutes parked in a permit-only zone, but not with these guys. When I called the number on the sign, a man picked up and told me it was going to be 150 dollars CASH, and that he could only take cash because "the snow storm had their card system down". I know this isn't true because every other person I have talked to who have had experiences with them have told them some lame excuse for why they take cash only. I have also read many reviews on them and they charge people different amounts, probably depending on how well business went that week.
When I got to the towing place, the man inside was very rude and told me that I would have to wait for the man who actually towed my car to come back and file the paperwork. It does not make sense that that needed to happen, but I didn't question it. He said it would be five minutes and made me wait outside in 18 degree weather for this other guy to show up. 15 minutes later when he did, we went inside to fill out some short paperwork. I was unsure about my tab number because it is a new car, but he really didn't seem to care. I think he just needed to write something down. My friend and I expressed to them we knew very well that 150 dollars was too much money. I have never paid more than 95 dollars to retrieve my car from an impound lot, and that was when they had to hold it there for a day. My car had been in the lot for maybe 15 minutes at this point. They argued with us that they were "just doing their job" and told me that I could come back later and talk to the manager if I felt that the whole thing was "unjust", but that 150 was the set price by the city of Richmond. We felt totally helpless and used having to give them the 150 cash. There is not much you can do when they are holding your car for ransom!!!
It is terrible that these guys have been getting away with this for several years. I am going to file a legit complaint, but I know I must not be the first person so I doubt it'll do any good.
Property management in Richmond need to stop giving Marshall Brothers Towing business.
Terrible place for business, big scammers, stay away far as possile from these people, very rude and disrespectful.
I was satisfied – Well, as far as the buiness aspect of the company or lack there of it was OK. They returned my calls (for the most part, after I called a few times repeatedly). However I was informed that I had 10 days to claim my car and on the 7th day when I went to get it finally, I found out it was going to be shipped off to the auction before my 10 was up. Also when I got my car all of my belongings where there, however the ONE item that my husband I an were concerned about was a CD that was in the CD player when it was towed. When I went to get my car, my key wouldn't work and the man helped me and explained to me that it just had to be reprogrammed since they had to make a spare key for it. So as I left and was sitting at the light I turned the radio on (since it was off because it automatically turns itself off when a CD is ejcted that was playing). So after I got home and my husband asked about his CD and we searched we realized it wasn't there, So the next day I called and asked the receptionist and she told me she would check and have someone call me back. Well 4 hours later I called again, then the old man got on the phone and told me that I asked him about my key working because I wanted to get the CD out of the radio. I informed him that I wanted my key to work so I could leave and it wasn't till I was at the stop light that I even messed with the CD player and radio. I informed him that normally I wouldn't care since it was just a CD however it has sentimental value to my husband and we'd really appreciate it if he could look for it like he said he would, that was about a week ago and still NOTHING!!! I'm going to visit them tomorrow because this is a crappy and pathetic way to run a business no matter what kind of business it is!!! PS They are also loacted on Roseneath...
SCAM! – Verrry rude and bad business manners.
I fortunately caught up with the driver before he could tow my car too far. The driver said he accepted cash only so I had no choice but to run down 3 blocks and withdrawal cash from an ATM. My friend stayed behind with the driver and my car to wait for me. The driver proceeded to tell my friend that if I wasn't back within 5 minutes with the money he was going to tow my car. Next I come back with 140 dollars (all in 20s) asked for change and he claimed that he doesn't give change. Fortunately I was lent a 10 dollar bill and paid only 5 dollars above he towing cost. The driver failed to fill out the paper work properly, and did not even check to see if I was the real owner of the car! He could have given my 2007 Acura TL to anyone!!! On the paperwork he wrote down that I paid 130 and was owed 5 dollars. He asked me to sign it and I questioned if I was ONLY agreeing to the receipt of payment, in that I paid the company 130 dollars and was owed 5. He replied yes and I asked again to verify before I proceeded to sign. Later that night I read the release from that I signed and saw that I had actually signed a waiver that waves all liability and so on.
This company needs to be taken down.
What a bunch of scandulous crooks! – If you have any sense you won't do business with this company. This company is based on stealing lying and screwing people over! They overcharge for towing fees and they pocket the money. The company is operated around the owners son who in fact doesn't even have a valid drivers lisence and can't stay out of jail for five minutes! They will destroy your car while towing and deny all! I have personally witnessed outrageous towing bills charge to compensate the company for gambling losses that they incurred.
JERKS!!!!!!!!!!! – Marshall Brothers is an awful company. I personally have never been towed by them but friends and family have. Their signs are extremely small so you can't see them unless you are looking for them. They are RUDE and only accept cash. They are criminals! A friend of mine parked in the fan last night in the same lot as 3 other friends. He was just in town for the night so he has NC plates. The NC friend parked between 2 VA friends and he was towed, no one else was towed!!!!!!! This company is full of a$$holes and they constantly threaten to call the cops. My dad laughed at them and said, "please call them now, I want them to come here so I can tell them that I am looking at 2 criminals right now!" Of course they didn't call the cops. I am finding where else I can post complaints about them!
Selective jerks – I've called these guys several times because there have been cars parked in visitor spots in my neighborhood for months without being moved. Marshall Brother's posts warnings on these cars, and then can't be bothered to follow up.
I, on the other hand, recently got a new car and neglected to transfer my decal. I parked in a resident's spot as usual, and was rather surprised to see my car was gone. No warning, just gone. I paid for my spot, and now I have to pay the price for not being mindful of a stupid sticker.
I realize this is not Marshall Brother's fault, but the one-star rating is for not following up on visitor's spots. When friends and family come to visit, they shouldn't to park on the other side of the complex just because some jerks abandoned their cars. Instead, MY money goes to keep Marshall Brother's business, not theirs.
They Abuse the fact that you have to pay ransom for your car – They threatened to call the cops on me after calmly telling them they're full of it.
Why shouldn't residents have a place to park? – This company is not full of crooks like all the other reviews say. They are only doing a job that they are contracted to do. They are contracted to work for apartment complexes and businesses who deserve to have proper parking for their tenants and customers. For example, I pay $750/month in rent. I come home from working and there are NO places to park. Is that legit? NO WAY! These guys are only doing their job. They have set fees that are governed by the city/county they are towing in. Marshall Brother's is in line with all laws in regards to towing. And they will go out of their way to help you in anyway that they can! If you are illegaly parked, you should be towed. All of those of age to drive have well passed reading and writing! So if it says PERMIT PARKING ONLY, don't park there unless you have a permit. Then you won't have to worry about paying towing fees. And let's also discuss one more thing. $65 was the standard towing rate in 1993. Don't you think that in almost ten years time the price is ok to be at $125? They have expenses that have increased in this time too!
File a complaint against this towing 'business' – there is a Board of Towing within the Commonwealth of Virgina. Do a google search- once you get to the site, you will see a link to file a complaint. If the link is under construction, call their office.
If a business is dirty, you do have avenues other than just talk about it. You can always contact the Consumers Affairs org for the state you are in for direction.
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