Boulder >Jewelry & Watches >
Watches >Watch Galaxy
1615 Folsom St, Boulder, CO | Directions 8030240.015713 -105.263121
Neighborhoods: Goss - Grove, Central Boulder
I went to get links taken out of a watch I received as a gift. I've been here a few times before and although he's expensive it's convenient so I go.
The owner was in the back when I walked in. When he came out I was unwrapping a tag from around the band. He asked me to put the watch on. I continued to unwrap the tag and he immediately raised his voice at me demanding I put the watch on and that he would remove the tag. Startled, I looked up at him and said, "It's my watch. Can't I remove the tag?" and he told me to "Come back the next day." Now with the tag removed from the watch, I looked at him and said "You really won't take the links out?" and he said "No. Come back tomorrow." I told him I'd take my business elsewhere and walked out.
He was so rude. I've never been treated like that or denied service. The situation put me in a bad mood for the better part of my day. I won't be back.
Just like home – Having grown up in a Jewelry Store whose father was an outstanding watch repairman, I know a good jeweler when I meet one. I own a watch that had a very difficult process involved in changing the battery. Other jewelers didn't have a clue how to open the case. Ali the owner new exactly what had to be done and replaced the battery while I waited. I'll go back whenever I need watch repair work done.
This is the place a Jeweler's son can trust !!!
Best Watch Repair Shop in Boulder – I would highly recommend the Watch Galaxy, Ali, the owner is very knowledgeable about watches, and he takes the time to explain what needs to be done and how much it will cost. His service is very fast and his prices are very reasonable. I've taken many watches to Ali for different reasons and he's always been kind, friendly, and taken care to evaluate and fix them. It always a pleasure, he has a good sense of humor too.
Very reliable, knowledgeable service – I love watches and clocks and have used Watch Galaxy since it was at the Crossroads Mall. I inherited many watches - all sizes and shapes, including one from the Soviet Union! - and the owner has got them all up and running on time. He is a real expert on time pieces and will tell you straight up what the problem is and how much it will cost to fix. He also has a wide array of fine watches and clocks for sale; he helped me last year choose a watch for my son who graduated from college. Very pleasant place. Highly recommended by a faithful customer who comes back year after year.
Excellent little store! – Watch stores are a dime a dozen. What makes this place special is the owner. He is uncommonly personable, extraordinarily pleasant, and is dedicated to making sure you have a great experience while under his care. He truly goes out of his way to make sure you are a happy customer. My heart monitor watch was doing strange things. I asked the owner to check out the battery. He said it had lost only 10% of its power, but because the battery (which I purchased from him) was only a year old on a 2-year warranty, he replaced it for free. This type of place deserves your business!
Excellent Service, Superb prices – Watch Galaxy is a super watch/clock retail store and repair shop. Located conveniently downtown Boulder just opposite McGuckins on Folsom, Watch Galaxy offers terrific service and VERY affordable prices.
Superb Customer Service – I have visited Watch Galaxy twice, and been equally impressed both times. The service was immediate, effective, and very reasonably priced. The proprietor, Mr. Ali, is clearly a very competent and meticulous man well suited to the detailed work of watch repair.
I will always take my business to Mr. Ali.
Great watch shop – I have been dealing with Watch Galaxy for over 15 years, since it was in Crossroads Mall. Mr. Ali is a good craftsman and business owner. Every experience has been a pleasure and success.
Disappointed! – After reading reviews I decided to take my TagHeuer to Watch Galaxy for a battery reseal, water resistant pressure test, and cleaning. The owner was very friendly and thanked me for trusting him. He called me the following morning and told me my watch was ready for pick up. I picked up the watch and paid.
Less than 2 weeks after I picked up my watch it was not working. I went back to Watch Galaxy and expressed my concern with the watch not working after spending over $100 and hoping I could trust the owner. The owner began to look at the watch and said it was because I had loosened the stem and water had seeped into the watch. I shared with him that I never touched the stem of the watch, because he had set the time when I left his store. He then shared with me that he needed to replace pieces inside of the watch and I asked him to not change anything inside the watch, but to close it and I would get a second opinion. He did not offer me anything for his error or lack of knowledge with what I asked him to do with the watch. I have owned the watch for over 10 years and never have had a problem.
I then went to another watch repair and sales store in Boulder. They fixed my watch and were concerned about when it was last serviced.
Outstanding customer service and very competitive prices – I found Watch Galaxy quite by accident and I am very glad I did. The owner of this business provides outstanding customer service and he is very committed to the satisfaction of his customers.
I highly recommend this business if you are considering buying a watch or having one repaired. I had a very difficult situation with a watch manufacturer that did not stand behind their product. The owner of Watch Galaxy challenged the manufacturer on my behalf and worked very hard to ensure my situation was resolved. I am very glad I went to this store versus making a purchase over the internet. His prices are very competitive and his service is A++. He has earned my business for life.
Marty S, Westminster, Colorado
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