Durham >Automotive Sales & Services > Michael Jordan Nissan
3930 Chapel Hill Blvd, Durham, NC | Directions 2770735.970163 -78.956817
It was so terrible, I had to leave. I emailed all day with the 'internet sales manager,' told her about my situation and was told to come in and test drive vehicles.
When I arrived, I told them...again....that I had my own financing, explained my situation....again... then while explaining to the lady, who had to walk out of the room 2 times to talk to someone else, a man came in. He squeezed the mess out of my hand and loudly proclaimed he was the 'problem solver,' they kept insisting they run my credit. I didn't want that! I wanted to see cars and numbers. It was very intimidating. Needless to say, I have a brand new Honda Civic, with a rear camera!, 53 miles, decked out!! Think twice before going by MJN, I would not recommend them, especially if you have your own financing.... I guess they get more money if they use their financing companies!
GREAT PARTS DEPARTMENT!! After several trips to aftermarket parts houses, I was beginning to think I was out of luck on getting a part for my 2005 Altima. I called Michael Jordan Nissan and not only did the parts person know exactly was I was talking about, he had it in stock. The gentleman was very friendly and knowledgeable. This will be the first place I stop the next time I need something for my car! Thanks!!
"SHADY" SERVICE at MICHAEL JORDAN NISSAN – PLEASE explain to me how the same service technician that worked on your truck for (2) days and STILL does/can not diagnosis the orginial concern you had or better yet still have when you first brought it in?? INCOMPETENT would be the first word that comes to mind but then still charges you a damn arm and (2) legs!! I would think that the Service Manager would intervene at some point as he saw that I am DISSATISFIED with my service. Since Michael Jordan has continued to IGNORE me, maybe now they can understand the word CORPORATE OFFICE complaint!! My advice to ALL Nissan owners is to STAY AWAY from MICHAEL JORDAN NISSAN because all they want is your $$$. Can you say "SHADE TREE MECHANICS"!!
AWESOME DEALER – WOW. That's all I have to say. Took my car there when no one elso could fix it. I was a little concerned by some of the reviews but a friend had recommended them. From the time I walked in the door they were friendly and talked to me like I had been coming there for years. They fixed my problem and sent me on my way in less than one hour. I will definately be going back there for all of my service work. Don't believe any of the negative reviews. They ROCK!!!!!
Incompetent Service Department – Michael Jordan dealership diagnosed a noise coming from the right front wheel of my 2002 Maxima as worn shocks and struts--total cost about $2000. A second opinion from an independent garage fixed the problem, a broken splash shield, for $116. Need I say more about the dealership? Just stay away from them!
Service Department Is Suspect – I have taken my Nissan to MJ Nissan for over two years. My last visit was the straw that broke the camel's back. I won't return. In the past, service staff told me I needed to replace nearly new tires--then backtracked when I responded with the truth--and recommended I replace my catalytic converter for an emissions problem that ultimately self corrected.
This week I was shocked with an almost $3,000 bill over a transmission leak for which we have never seen evidence. I was not provided a copy of my written estimate before repair nor was the proposed total verbally communicated. When I asked for a copy of my written estimate upon payment, random figures appeared on several different columns and no total was calculated. Given MJ Nissan's history, we have serious questions over whether that level of work was even necessary.
MJ Nissan just lost a return customer. Despite the convenience offered by taking your car to a well established dealer, I recommend you go elsewhere.
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