Mesa >Discount Stores > O Premium Waters
1740 W Broadway Rd, Mesa, AZ | Directions 8520233.407601 -111.868845
NOW! SPARKLETTS WATER!!!!!!!! – Today I got a call from some one that runs the Sparkletts in my area. They offiered to bring me water that I never received from Opremium Waters. If you have had business with Opremium Waters, call Sparkletts they will take care of you. I never got my water delivered from Opremium Water and now Sparkletts just delivered me my water that Opremium was suppose to deliver. Their prices are reasonable & even better than Opremiums. Just at least call them & go from there, I just had to get on here & right about this, so many people have gotten screwed over through Opremium Waters..
Don't Do Business With O Premium Waters – We've had O Premium Water service since March of this year. I signed on for their service because of the great taste of their water, even though the salesman was extremely pushy and after looking over my contract with a fine-tooth comb, I found several discrepancies between it and what I was told verbally. I had to have the salesman correct a few things on the contract before signing and then afterward, I still called customer service to change one more:
#20 on their Terms sheet states, "I understand that canceling this service requires a 30-day written notice prior to discontinuance of service. A $199 (salesman crossed out and put $99) sanitizing, refurbishing, and restocking fee will be charged if you cancel within 12 months of initiating service and a $149 (salesman crossed out and put $99) fee if you cancel after 12 months. All equipment must be returned to OPW within the 37 days of notice to cancel or an equipment pick up fee will be assessed".
What? A huge cancellation fee no matter how long you're a customer? No way. I had them email me stating that I would never be charged a cancellation fee.
So besides the contract, everything else was fine until I inquired about our upcoming move to Tucson. I had been told that O Premium Waters services Tucson, but I needed to know if we took the equipment and bottles with us or if they picked them up and delivered new ones to the new address. I waited on hold for 15 minutes before a very rude customer service rep answered and told me (while I was still asking the question) that I needed to take it all with me and call with the new address. After hanging up, I thought that just didn't sound right and I had better get written confirmation and find out what would happen if we ever canceled after moving. I sent three requests through their "Rapid Response" online system. The first two requests they responded to with the same, "I can help you. What's the phone # on the account?" I had already given them my phone number, account number and address! Why would they need my phone # when I'm logged into the account when I write the request? I am still waiting for a response to my third request that I submitted online. I also called their phone number again yesterday and after waiting 25 minutes on hold, the same rep answered. I was asked for my phone number and then I asked to speak to a manager. I was connected to "Amy's" voicemail. I left a message and gave my # twice. I have not received a response. I called again today and selected the company directory. They never actually give you a directory. You have to type in the name of the person you're trying to reach, last name first. Since I don't have "Amy's" last name, I hung up and called back. This time I selected "0" for help. The system told me no operator was available. I hung up and tried again. This time, I selected customer service and then "4" for cancellations. After waiting on hold for 3 minutes, the system told me no one was available to take my call and to leave a message. I left a message and no one has called me back. Now, I've typed up my cancellation letter and tried to fax it to the fax number listed on their website. Guess what? NO ANSWER. What a shocker. Certified mail it is, but I'll be attempting to fax again just for my records. Can you say "evasion"? Stay far, far away from this company and if you've already been suckered in, then make sure you keep a very detailed log of what has taken place with them. The BBB website states they have 248 complaints against them and they get a C- rating. I don't think they even deserve a C-. For me it's an F.
the WORST IDEA EVER – this company is ridiculous. i got conned into joining for a "free month" which turned out to be like a $40 month. when i realized this and called to cancel, they told me to fax them something that said that i wanted to cancel. who the hell has a fax machine lying around?? not college students... then i went to the office with everything that they gave me and they still gave me the run around...
DONT DO BUSINESS WITH THESE PEOPLE
THESE PEOPLE ARE A WASTE OF TIME
THESE PEOPLE ARE LIARS
Biggest lying rip off – They are the biggest rip off ever. I had the nice sales man rick tell me there was no obligation no fees till november 5th which i understood. The only charges that would be on my account is them taking a dollar out of my account and putting it back in to make sure it is active. Mean while they have you call the activation call guy told me to say yes because the people were like robots and will get confused and talked to me while I was trying to listen. I apparently agreed to a service charge, which was the check I wrote that was told to me was for deposit and would not be cashed and was then cashed on thursday day before i got payed giving me bounced check fees. I called the guy and he said they were spose to do that and here i am 4 days later still fighting to figure this out having the supervisor telling me tough shit you agreed. Now I'm out money about to lose my home because the guy told me he was aware i didn't have the money right now but would for the first month payment. now i'm a few days from being homeless i'm extremely excited
Fraudulent Company – While the product may be good, you may never receive it while still be charged an arm and a leg for the service they claim you are receiving. Once you have had enough with this company and decide to cancel it, you discover their is an unknown "contract" that keeps you locked in for them to continue to steal money for you for months to come. Oh but you can cancel and owe them more money, regardless of the fact that they admit to have taken money from you for many months and not delivered you any water. Their response- tough luck. That's just how it is with O Premium Waters. Please report them to the Better Business Burrow if this has happened to you too, we need to get them shut down!
Liars and Cheats! – I wish I had looked this up before signing up on June 3 2009. I was short this month and told the rep I would love to have this service but would need to wait until next month. He assured me as well as 2 other reps at my home with him that I would not be charged a dime until july 5 2009. Ha! I was debited 49.99 that cost me 20.00 od charge! I called and was told this was a start up fee. This is no where on my contract and they do not care! They refuse to rectify it. The other 3 bottles of water they owe me for the month,(they left 2 of the 5) I wont get until 6-30-09, so they say. They are scams and customer service, what service?
O Premium Waters is a RIP OFF! – If you are considering O Premium waters to provide water for you, then please, READ YOUR CONTRACT. If you want great water at a great price they are great, but if you ever need any customer service or if you want to cancel, that is a completely different story. I have not had any service (i.e. no water delivery) since October of 2008, here it is March 2009 and after numerous emails and phone calls, they still charge my account. I had to resort to canceling my debit card to stop them from charging. Now I suppose in April the collections dept will be calling me for payment of services, that were never rendered. Frank Leonesio is a flim-flam man and a shyster.
WARNING do not have any dealings with this company. I worked there. They are very dishonest. They have been investigated by the state of Arizona Attorney General?s office and have paid fines in the past for consumer fraud. Be advised, be warned.
Great Water, but not worth the headache – This company is awful! Granted, the water is great and their prices are not bad, but the customer service is worse than awful. One star was too many, but i had to give them one to continue with my comment.
I signed up for a free trial, the agent said I would not be billed for x number of weeks, but they started billing me the next day and didn't stop for 2 weeks. They charged me over $300! The only way I got them to stop was to flag my account with the bank with a notice that this company is not allowed to take any more money out of my account.
I called the customer service phone number and talked to (different) people every single day for 2 weeks about this, they all said they would help, and I would get a call back, but I never did. I wanted to talk to some of the same people but they were never available. The only time I got phone calls was from the cancellation department asking me if I was sure I wanted to cancel.
Just beware- the salespeople will say anything and will flat out lie to you. This company seems to be great if you don't have any problems, but if you do have an issue, don't expect to get any help.
worst customer service – These folks misrepresent everything they tell you!! I would suggest that before you do any business with them you check them out!
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