Mesa >Heating & Air Conditioning > Chas Roberts Air Conditioning
211 E 10TH Dr, Mesa, AZ | Directions 8521033.395463 -111.827022
bad customer responsiveness - no responsibility for installation errors – Their installers mistakenly wired our air handler such that the auxiliary heat strips were always on. So the chilled air was being heated by these strips as it was sent into the house. After several service calls, they discovered the problem and re-wired it the right way. The rooms were cool, the system only ran periodically and my electric bills went down.
An analysis of my electric bills showed that I paid $1350 extra as a result of the heat strips. I sent the analysis to them and requested a re-imbursement. I followed up with occasional e-mails and voice messages to their warranty service people. They rarely returned the calls or e-mails.
Three months later, they said they would not offer any re-imbursement. They said I should expect to have a high electric bill since I have things like a swimming pool, refrigerator, computers, lighting and other devices plugged in. In essence, it looks like they think they have some magic heat strips that don't draw any power!
In summary... They did not respond in a timely manner for requests for service. It took several unanswered calls and e-mails to get an update on my re-imbursement request. It took them three months for them to consider my re-imbursement request. They declined any financial responsibility for costs incurred by me due to their installation errors.
I strongly recommend avoiding this company.
Hi, I work in customer service at Chas Roberts and we put our customers first, always. We may be a big company, but we have been family owned and operated since 1942. Our founder, Chas Roberts, has his name on every comfort system the company has ever installed and we stand behind his name and our work. Chas Roberts is synonymous with integrity and we?d like the chance to address your concerns. Please contact us directly at askchas@ChasRoberts,com.
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