Norwood >Norwood Plumbing & Heating Company
40 Walpole St, Norwood, MA | Directions 0206242.190891 -71.204339
Straight forward and overall painless experience! – User Rating: 5 out of 5 stars
by Cathy Young 03/09/2011
Really nice guy! Mark arrived as scheduled to fix or replace my leaking toilet. He not only fixed the toilet seal, but replaced all the "guts in the toilet" (as he called them) so that he wouldn't have to make another, costly service call 6 or 7 months from now. Now, that was something I liked alot!
I appreciated the time he took to explain everything in detail and was actually OK with the overall cost of the job! Most important, he left the place as clean or even cleaner than he found it (don't tell my wife I said that). I promised him I would write a review, so there you go Mark. Any chance this gets me a discount on my next plumbing call...hmmmmm? Thanks, Mark.
Paul Young (Westwood, MA)
Excellent Service, Highly Recommended – Our water heater died suddenly, leaving a small pond of water in our basement and leaving us with no hot water. After making several calls, I spoke to Mark of Norwood Plumbing and Heating. He was easy to get ahold of, and was available to help us that same day. Of all the plumbers I talked to, he seemed the most knowledgeable and he took his time to ask questions about our needs and then to explain all my options, and his price was fair. He gave a definite price and said that the price included everything (including the town inspection permit, which he insisted on - which I liked; it meant an objective person would be inspecting his work when finished, not to mention it is the legal thing to do) and he said the price he gave over the phone would not change once he got to our house (meaning he wouldn't get here and say, "oh, I didn't know you'd need blah blah, that will cost more"). He came here that afternoon, did a great job, charged me exactly what he said he would, and came the following week to meet with the town inspector to make sure his work was approved. All in all a great experience. We highly recommend Mark. And he loves dogs too!
Great customer service – When I called Norwood Plumbing and left a msg to call me about a plumbing job he returned my call promptly. Arranged to look my work and scheduled a time to do it. I was very satisfied with his work. He was very clean and neat. I would use them again if the need arose.
NOTEABLY excellent service – Called Mark at NPH company, he was here in 2 hours and replaced my water heater. Nice guy, too. He informed us that it is a code requirement to pull a plumbing permit to install a water heater and that a town of Norwood plumbing inspector had to look at his work for insurance purposes. The inspector came by 2 days later and assured us that Mark had done everything properly. He also took the old heater away and cleaned up very nicely. I would recommend him any time. Tell him Mike G. sends his regards. *smile*
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