Chicago >Event Planning > Dimend Scaasi
5 S Wabash Ave, Chicago, IL | Directions 6060341.881831 -87.625829
Neighborhoods: Central, Loop
Attention to detail – From the moment we walked in we were greeted by the staff who were warm and friendly. Isaac ( the owner ) spent oodles of time with us explaining how to get the best quality diamond within our budget. I'm SO THRILLED with the diamond we ended up choosing. On top of that my setting is gorgeous. Truly pleased with every step of the process and everyone there made us feel so welcome. Thanks again dimend SCAASI. We'll be back !
Best Jewler Hands Down – dimend SCAASI Rocks!
I had a great experience working with dimend SCAASI and Marta. It started with my search for a diamond and setting for the engagement ring for my fiance. It ended with me and my fiance getting our bands from SCAASI.
Of course I know we are not done with dimend SCAASI because we will get anniversary rings and other gifts from them.
Helpful, Knowledgeable, and not the least bit intimidating or pushy.
Thank You everyone at dimend SCAASI.
Amazing from A to Z! – Let me start by saying that I am not the easiest shopper to deal with. I don't mean that I'm rude, or that I am unreasonable. I am a PERFECTIONIST, and for a person like me to use the word PERFECT to describe anything is a RARE occasion. But perfect is the only word to describe my journey with Dimend Scaasi.
I had spent several months researching diamonds, metals (Gold/Platinum/Palladium), setting styles, and designers. I wanted to have as much information and knowledge in order to chose the perfect ring for my future fiancée.
When I felt I knew enough information to make an informed decision I started visiting jewelers. I was looking for a retailer who carried Gelin Abaci, a designer that creates beautiful tension settings. I made an appointment to see Shannon Hruza and she was wonderful. When I came to her office she had set aside multiple rings for me to look at and spent a LOT of time with me that first meeting getting to know not only my style and budget, but who I was, my personality, and my relationship and tastes with my girlfriend. She was patient, and genuine. I didn't feel as if I was speaking with a salesperson, but more like a new friend.
I was afraid that my persnickety nature, and the many MANY questions I had would scare her away like it did with so many other jewelers, but to my surprise she was able to answer all my questions and was very knowledgeable. Not only did she go toe to toe with me, but if there were question she didn't know off the top of her head, she went and got the owner to get me the info I needed. They even called their contact with Gelin Abaci and answered specific questions I had about their settings.
After my first meeting with Shannon and the owner, Isaac, I knew that I would love working with them. They were passionate about their work and genuinely loved to share their knowledge and passion with their customers.
Shannon and Isaac had different settings shipped in from Gelin Abaci, and helped me pick one that we knew my girlfriend would love.
They also worked with my strict criteria on the diamond and had the perfect stone for me sent in from California.
I will definitely be coming back to them to have our wedding bands custom created for us. Diamend Scassi will be my lifelong Jewelers.
From A to Z they went above and beyond for me. If anyone wants to see the picture of this amazing Ring that Dimend Scassi helped make a reality, contact me @ u.surender@gmail and I will be more than happy to show it and share some more stories about my journey. I will also be posting pictures on their Facebook page soon.
Scaasi: the perfect place for a guy clueless about diamonds – I had a picture of what my girlfriend wanted in an engagement ring and that was it. I knew the cut, and that she wanted solitaire and the rest was up to me. This was a scary thing being a guy who has no fashion sense at all when it comes to jewelery.
But then Shannon came around the corner and made me feel totally at ease. She gave me great information, and was not scared to offer up an opinion. The owner was also in the store and was very involved in the diamond selection process, which is probably rare.
The store ambiance was very trendy and cool. I went into other diamond places on jewelers row and felt like they were trying to sell me a used car. At Scaasi, I felt like they were just being real. Loved the experience and would recommend it to anyone!!
Great Place to Buy an Engagement Ring – I honestly can't say enough good things about my experience with Dimend Scaasi. I set up an appointment online and within a day I was contact by one of their customer service representatives who worked with me leading up to the appointment to ensure they were prepared for my visit.
When I finally showed up, I was set up with Shannon who was absolutely fantastic. I walked in with no knowledge of rings, diamonds, jewelry, or anything, and she took the time to walk through the entire process with me, and eventually I was able to pick the perfect ring.
Not being a Chicago resident (Louisiana) and being on something of a short timeline for when I wanted to propose, Dimen SCAASI was able to put a rush on my order and overnight the ring to me so I could get it in time for Labor Day Weekend. I was really blown away by the quality of their customer service and how much personal attention I received.
I would recommend Dimend Scaasi to anyone. I was treated exceptionally well and I got a great ring at a great price. And as a result, she said yes!
Excellent Service – I needed to buy an engagement ring in order to propose to my wife. I was living in Europe at the time and knew absolutely nothing about diamonds or rings. When I contacted Dimend Scaasi, I was assigned a customer service representative, Shannon. To say the least, my experience with Shannon was phenomenal. She was able to accommodate all of my needs regardless of the fact that I was living in a different continent and seven hours ahead of her in Chicago. She educated me about diamonds and helped me pick the perfect engagement ring.
When it came time to get married, we knew we wanted to use Dimend Scaasi for our wedding bands as well. Once again, Shannon was a great help and we are 100% happy with both the customer service they provided and the products we received.
My wife has already sent her ring into Dimend Scaasi twice to have it polished, both times, free of charge.
I would recommend D. Scaasi to anyone!
Three thumbs up.... – Okay, so if you are like I was a couple of months ago you are trying to find the PERFECT diamond engagement ring for that perfect, perfect woman in your life. A ring to match the woman. Scary stuff!
I shopped locally here in Montana and on the web everywhere. I educated myself and learned more about those small, expensive pieces of ice than I ever imagined I'd learn. At first I thought I would buy locally, but I found the prices and quality of the diamonds to be very sub-par. Thankfully I had learned enough on the web to recognize when the biggest local jeweler here in Missoula misled me about his diamonds and their quality. (always ask for 3rd party AGS/GIA certification)
So that left me in the very scary position of buying a small ring worth many thousands of dollars from a web-based jewelry store and from some person I had never met.
I can tell you that Shannon Hruza and Dimend Scaasi have far outperformed and have impressed me beyond "good customer service." Not only did they get me a AGS triple zero, ideal rated hearts and arrows diamond, but they also agreed to give me an extra week on their return policy so that I could ask my perfect woman to marry me on our vacation in Italy. And they agreed to take the setting back and re-size and provide a different style when I proved to NOT be the perfect future husband. (wrong size, and she liked another style!)
All I can say is THANKS and we will be buying our wedding bands and other future jewelery from Dimend Scaasi. I can't recommend them enough.
J. Dean- Missoula, Montana
A Great Experience – I was recommended to dimend SCAASI from a friend and found the experience to be great. I knew only a little about how to go about purchasing an engagement ring, but the folks at dimend SCAASI helped walk me through every step of the process. They also were very patient with me as I tried to describe the type of ring I was hoping they could design for me using "uneducated boy terms." I also found the ring review process to be very helpful. While looking at a design of a ring in CAD is quite different than the real thing, it did help me get a sense I what was being designed, and it allowed me to make some suggestions during the process. In summary, I had a great experience, found the associates to be helpful and found the cost to be quite competitive with others in Jewler's Row. The best part, my fiancee absolutely loves her ring.
Wonderful experience – Warning: long review.
My experience with Dimend Scaasi was nothing but pleasant, and I would go there again in a heartbeat.
Some background: I had spent a couple/few months looking for a diamond in brick-and-mortar stores, on line, and was just beginning to call some diamond brokerages in the downtown area. I was well versed in the 4Cs, and was looking for an Asscher cut – which while hardly rare, wasn’t the most commonplace of stones.
I stumbled onto Dimend Scaasi while looking around online for some unique setting ideas. I thought their metalwork to be interesting enough to merit a look at their diamonds. Going purely on diamond specs – I found their prices to be about 5%-7% higher than the absolute cheapest suppliers online. Considering the level of service I received, that 5% premium was absolutely worth the money.
The folks at Dimend Scaasi work by appointment almost exclusively. This can be a little off-putting at first for those of us who like to pop in somewhere and have a look around – but the flipside of that is that the Staff treat your appointment like it’s the only thing they have to do that day. When I showed up for the first appointment, the girl I had been working with had several Asscher-cut diamonds in the color and clarity ranges that I had inquired about. Also, at my request she had a princess cut diamond for comparison and then included a larger but lower color grade Asscher so I could see what different grades looked like next to each other. We looked at all the diamonds magnified 300x on a LCD TV. She pointed out where the noted items on the GIA report were, and then gave the diamonds to me to look at with my jewelers loupe to see if (knowing were they were) I could find them at “only” 10x. I could not. Then she mixed the diamonds up and had me look only at which was in my opinion the best looking stone so that I wasn’t making this major a purchase strictly on numbers. Again – a nice touch. In all this, my appointment spilled over into another couple’s time. The owner (Isaac) asked if it would be all right if he continued looking with me – and he shared all sorts of insights that were most welcome – like taking the diamond around the store and looking at it in the sunlight by the window, or under the fluorescent lights in the center of the studio, and explaining that it will look different in various lights.
A couple notes about Isaac – Clearly he enjoys doing this and it shows. He and his staff were very patient throughout the process, and he made it absolutely clear that his business depends on satisfied customers who refer others to him. There was absolutely never any pressure by anyone for me to buy something I wasn’t thrilled with. When the choice got whittled down to three stones Isaac actually said “Well, if you can’t tell the difference between the three, it seems like the least expensive one is the way to go.” Before going that route – I asked him if I could see some ASET photos. (Science people take note – Dimend Scaasi can do ASET photos then and there, which was greatly useful in making my final decision.)
When it was time for the setting, I wanted something custom. I also changed my mind no less then 4 times. Each time, a new CAD drawing reflecting the changes would arrive no questions asked. When a hiccup was encountered, Isaac called immediately to explain what had occurred, how it was being made right, and how it would affect my timeline for delivery, turning what could have been a major hassle into little more than a minor inconvenience.
All told – the ring was exactly what was what I had (eventually) envisioned, and much more importantly, my fiancé LOVES the ring.
Out of Town Buyer – My experience with dimend SCAASI was great! They were recommended to me by a family member who lives in chicago. I was unable to make it to the store but was still able to select a diamond for an engagment ring because of their video chat. The clarity of the video was surprisingly clear and the cam has a magnifying lense so that you are able to see any flaws. When it came to narrowing down a few diamond choices to one, shannon was very objective and made a recommendation based on a combination of the qualities and cost.
Also, because I had the ring custom made I was able to see the CAD images of what the ring would look like once it was made and could make any alterations.
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