Austin >Health & Medical Services > Austin Thyroid & Endocrinology
12201 Renfert Way Ste 305, Austin, TX | Directions 7875830.409542 -97.704566
Once Dr. Rose Schneier left Austin Thyroid and Endocrinology, I was given to Alexis Holder, PA as a client. In my years here post-Rose, I have not seen a doctor, only the PA. She spends 5-10 minutes on me if I'm lucky, completely ignores my concerns, and keeps recommending the insulin pump for any issue that I bring up, also threatens me with warnings of complications, as if I haven't been aware of those since diagnosis.. I have been on injections successfully before, but had many problems the two times I was on the pump. I had to go to the ER yesterday because my sugar wouldn't stay under 400 for two days. The doctor there rehydrated me and recommended that I call the doctor's office first thing in the morning. He seemed confident that they would see me. I've left two messages AND spoken with a nurse who said she'd call me back. That was almost 3 hours ago, and still no call. This is an important issue that needs attention now, and I'm pretty sure I need to see a real doctor, since Alexis is so unhelpful.
Absolutely avoid – I'm been seeing endocrinologists for years, and Dr. Scumpia reminds me of the first doctors that I saw who ignored their patients (and neglected to treat them). She has put me in a medically worse-off position in that she insisted on changing medication and levels from my previous doctor. She then refused to let me back on the medication I'd been successfully taking for 5 years (with NO problems, I might add). I am now back to being very hypothyroid and have to find yet another doctor who will treat me.
PLEASE DON'T....MONEY HUNGRY!!!! – TESTS, TESTS AND MORE TESTS....I was diagnosed with hypothyroidism in the 1980's. You might say that running all those tests are a good thing and you might say that just because she is rude and the office staff is horrible she maybe a good DR. She is not a good Dr....I had to keep reinventing the wheel because I was always coming back to see her assistants. I didn't go to see her assistants. I asked to talk to the DR and they said "NO"... Everytime I went, I had to take another test...the SAME tests. This is the big thing, one of her office staff told me she runs so many tests and billing your insurance for payment because her and her husband want to retire. STAY AWAY FROM THIS DOCTOR!!!
A different point of view – Having read all the negative reviews of Dr. Scumpia, I feel that I need to tell my story. I was diagnosed with Stage 4 Thyroid Cancer in January of 2007. A very skilled surgeon, Dr. Jeffery Zapalac, removed the tumor and then referred me to Dr. Scumpia for follow-on treatment. In the four years since she has left no stone unturned when it comes to dealing with what has proven to be a very stubborn cancer. Those who call her arrogant should know that she has sent me to both another endocrinologist and to M.D. Anderson Cancer Center for second opinions. Both have said that she was doing everything possible in terms of treatment. I've heard some complain that they always see her assistants and seldom see her. I've learned that when the news is good she will let one of the PA's tell me. When the news is bad she always tells me herself. So if you value the ability to hold your hand and coddle you over competence and thoroughness then by all means go see someone else. But if you have a serious problem you can't do better than Dr. Scumpia. I'm alive today because of her and Dr. Zapalac.
Don't book an appointment with this doctor – I had so many bad experiences with Austin Thyroid and Endocrinology, I can't begin to even list them. Also my gynecologist, my oncologist and my family practitioner told me to be ware of this office. All they care about is taking your money and they didn't help me at all. Run as fast as you can away from this place!
Don't waste your time or money! – I waited an extremely long time. Dr. Scumpia gave an extensive battery of tests and then told me that nothing was wrong except that I need to take Vitamin D3 and exercise because I'm fat. Hello....I went to her because I was exercising and not losing weight and figured that something may be wrong with my thyroid.
On my way out of her office I ran into the daughter of a coworker who had the same result that I had after the same battery of tests. Dr. Scumpia is very cold so I agree with the comments by other people. Please don't bother with this doctor.
This office environment is so tight it squeeks – I have been going to this facility for over two years and here are my findings: Dr. Scumpia displays the attitude that she does not have time to listen to anything you have to say. If she does not like what you have to say, she will get up and walk out of the exam room. It is her way or the highway. Each and every time I have gone to her office, I pay my co-pay but there is always some extra charge that the insurance will either not pay or will only pay for a part of the claim, like transporting lab samples to a offsite lab for testing. There is always some extra charges. If you are a few minutes late, you are told very gruffly that you are late, but if you are one time, you will sit and wait for 30 to 45 minutes to be called to the exam room. Dr. Scumpia's fees are very high and I feel that I should be treated like a customer instead of a unwanted stray dog. Even in the Military Forces, I was not treated with this arrogance and coldness. Efficiency is one thing but this is ridiculous.
Misdiagnosed, terrible medical office – I was referred by my cardiologist because he thought I had gained weight after menopause and might have "metabolic syndrome". I went to Dr. Scumpia and it was the worst experience of my life. I underwent numerous tests, including the one where I was subjected to five blood draws taken 30 minutes apart to see if I might be diabetic. I brought back my gallon of saved urine to have it tested - never was told the results. I finally insisted on talking to Dr. S. after some bitchey little PA told me I was diabetic and needed to turn myself in to their dietician for instructions. To top it off, Scumpia prescribed AVANDIA which I took for almost a year and had bad side effects from. On my own, I quit using it and started getting my glucose levels checked at an independent lab. I HAVE NEVER TESTED POSITIVE FOR DIABETES in four years - it is in the normal range. Meanwhile, Avandia has been discouraged for use in patients with heart problems, almost pulled off the market by the FDA. Thank God I never went back to that disorganized, unprofessional, money-grubbing "practice"; I think I may have saved my own life. And, yes, the patient is definitely not the first priority there - you have to wait and wait to see a nurse or PA, let alone this august doctor. She spends all her money or TV and magazine advertising. I think she should lose her license to practice medicine.
Run, Run, Run Away!! – Dr. Scumpia... my personal experience... unfair billing practices, *cold*, uncaring, *aloof*, dictatorial, sub-zero bedside manner. Doesn't listen and doesn't show any evidence of caring how the patient thinks or feels. Takes out full page ads in Austin community papers and magazines ... my advice... don't take the bait!
You're not worth her time. – After a 30+ minute wait AGAIN, I decided that a doctor who does not value my time is not going to get another minute or another dime from me. I am obviously a lower life form than a rude doctor, so I guess I need to slither back into my slimy, dark, little hole and stay sick. The surprised girls at Dr. Scumpia's front office gave me back my $60 co-pay and a form I can use to request my records. They graciously offered to find out how much longer I would need to wait, but enough is enough. I have a life and a job, and my time is worth more than Dr. Scumpia obviously thinks. Maybe I should bill HER for 35 minutes of my time...
Actually, I've called my GP and gotten a recommendation from his office in hopes of finding a doctor who is professional and polite. What a concept.
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